Job Title: Customer Care Administrator
Location: Office Based in Poole, Dorset
Salary: Up to £30,000 depending upon experience
Job type: Full Time, Permanent
Working Hours: Monday to Friday, 8:30am – 5:30pm, with the requirement of some flexibility
About us:
Vent Engineering are a specialist in natural and smoke ventilation systems and have been manufacturing, supplying, installing and commissioning ventilation systems for over 30 years for a variety of projects of all shapes and sizes.
Vent Engineering have a wealth of experience installing and commissioning ventilation systems in industrial, commercial and residential buildings.
The projects and installations side of the business has grown rapidly over the past five years and an additional person is required to assist in this demanding environment.
About you:
In order to be successful for this role, the following is required:
- Previous experience in a Customer Services/complaint handling role is essential
- Strong communication skills, as there will be lots of liaising with colleagues across the business as well as with customers on the telephone and via emails
- A calm disposition with the ability to handle difficult situations in a constructive manner
- Ability to prioritise workload daily
- Organised
- High attention to detail
- Excellent numeracy and IT skills
Main Responsibilities:
- Respond to customers queries via the telephone and email
- Liaise with the Sales, Accounts and Warehouse team
- Ensure the customer is kept up to date
- Process sales returns on our accounting software, Sage 200
- Organise and quote for the repair of warranty repair items
- Liaise with suppliers regarding the return goods as required
- Regular stock counts to ensure ‘physical’ returns stock matches with the ‘system’ returns stock
- To process stock adjustments in line with company procedures
- To process stock transfers in line with company procedures
- Other ad hoc duties as required
Benefits:
- 23 days paid holiday, increasing up to a maximum of 30 days plus bank holidays
- Bupa Healthcare Plan after 12 months service (Optional)
- Pension scheme, Vent Engineering is a pension stakeholder provider
- Free lunch time gym membership at a local gym
- Free on-site parking
- Enhanced sick pay after 12 months service
- Free eye tests and flu vaccine
- Free confidential counselling helpline
Please Note:
Applicants must have the legal right to work in the UK and provide evidence if invited to interview.
Applicants must also live within commuting distance to our offices in Poole, Dorset.
Please click the APPLY button to send your CV and Cover Letter, stating why you would like the role and why you think you would be suitable.
Candidates with the experience and relevant job titles of; Aftersales Co-ordinator, Aftersales Business Development Co-ordinator, Business Development Co-ordinator – Aftersales, Customer Retention Co-ordinator, Business Sales Co-Ordinator, Internal Sales Co-Ordinator, Client Retention Co-Ordinator, Global Aftersales Co-Ordinator may also be considered for this role.
