Job Title: Administrator/Client administrator/Client Support
Location: Stevenage, SG1 4QX.
Salary: Competitive.
Job type: 40 hours per week. Monday to Friday. Full-time, Permanent.
The Company:
Garrard Building and Construction Ltd was established in 1946 and has built a strong reputation for providing a professional, reliable and friendly service. Based in Stevenage, Hertfordshire, we operate within an approximate 50-mile radius, covering areas of the South East, Midlands, Anglia and London. We are focused on building long term relationships with our clients by adding real value to their own service offering and by providing excellent customer service.
The Role:
To effectively and efficiently manage Client mailboxes, process instructions and provide administrative support to the business and the Client Account teams. The role requires a high level of customer service and the ability to deliver the function in a friendly and efficient manner. Must build a high level of trust and confidence amongst the Company’s customers and clients and interact either on the phone or in person, whilst building on our reputation of providing an effective and reliable service. This role is suitable for development into a Project Administrator role.
Main Duties and Responsibilities:
- Perform the first point of contact for anyone calling into our main telephone switchboard, involving trying to answer basic queries, transferring the call to the correct member of our team or taking messages.
- Monitor and process e-mail within the Client mailboxes
- Process new enquiries, including collation of information from Client and creation of database record, network folder and, if required, a hard file.
- Arrange survey visits with customers and clients.
- Monitor estimate submissions and approvals.
- Monitor schedule queries raised by clients and forward these to the applicable Estimator.
- Monitor and process schedule approvals, including updating the database record, adding relevant files to the network folder and completing various approval checks.
- Monitor and process cancellation instructions (schedules and jobs).
- Proactively monitor Jobs that are on hold, or awaiting further instruction.
- Ensure updates are carried out to the database systems for both Garrards and our clients.
- Ensure a clear and concise audit trail is recorded whenever ‘handling’ a job, including the use of Tasks to proactively monitor ongoing actions.
Knowledge and Experience:
Essential
- Carrying out a customer service-based role
- Working with Microsoft applications
- Working within a team environment
- Dealing with a high volume of e-mail traffic
Desirable
- Working within insured building repairs
- Working towards an NVQ Level 3 in Business & Administration
Please click on the APPLY button to submit your CV for this role.
Candidates with the relevant experience or job titles of; Administrative Support, Client Support Administrator, Client Admin, Account Manager, Office, Administrative Assistant, Admin and Admin support may also be considered for this role.
