Job Title: Administrator / Controller
Location: Avonmouth, Bristol
Salary: Competitive
Job Type: Full Time, Permanent
Hours: 42.5 per week, 8:00am – 5pm (flexible), Monday to Friday
Benefits: 20 days Holiday, Life Insurance, and Health Plan
About the role:
To ensure that all customer requirements are dealt with appropriately within company guidelines and procedures whilst ensuring effective use of company assets and resources.
Key responsibilities:
- Ensures effective allocation of work to a team of mobile and site based engineers to ensure optimum productivity whilst ensuring operation within key performance indicators as specified for location
- Ensures compliance with all element of Health and Safety legislation
- Effectively undertakes all service and breakdown resource allocation to ensure all customer requirements are met in full, whilst making sure that we allocate jobs in the most cost effective way
- Deals with customer enquiries and orders in a professional manner and responds to requirements as a matter of urgency. Ensure potential sales are converted into orders
- Ensures timely and complete adherence to all company administrative procedures as set out by company process documents
- Ensures operation within key performance indicators as specified for location
- Supervises field and site based staff to ensure optimum productivity whilst working within the working time directive as set by the company
- Effectively working with the Contracts department to ensure that all bookings are achieved
- Ensure all customer bookings are achieved and if issues cause delays, customers are communicated with at all times
- Supports administration department to ensure smooth billing and administrative control of all jobs
- Refers issues outside own sphere of decision making authority to Control Team Leader/Location Manager
- Undertakes other duties which the company may from time to time reasonably request
- Complies with all aspects of ISO 9001:2015 under your remit
About you:
Essential:
- Basic Education required
- Day to day supervision of Mobile Engineers
- Employ limited technical skill without direction
- Good customer service skills
Desirable:
- Require limited authorization of manager
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Timetable Coordinator, Resource Coordinator, Scheduling Assistant, Administrator, Scheduling Assistant, Appointment Administrator, Operations Scheduler, Customer Service Administrator, Business Support, Office Support, Logistics Coordinator may also be considered for this role.
