Job Title: Administrator
Location: Hemel Hempstead
Salary: £20,000 per annum
Job type: Full time(37,5 hours per week), Permanent
Eckoh is an exciting, fast growing technology company providing large enterprises, who operate or use Contact Centre services, with innovative Customer Engagement solutions and Secure Payment services. Our clients include some of the largest and best-known brands across the world.
Today, our aim is simple: To help our clients make every contact centre experience satisfying and secure for consumers. Come and discover what’s refreshingly different about Eckoh.
About the role:
An opportunity has arisen for an exceptional Administrator to join our innovative and dynamic team. You will bring your passion and enthusiasm to work with you to provide administration support for the Account Management Team supporting the day-to-day admin of key strategic accounts.
Main Responsibilities:
- Assist the US Sales and Account Management functions with day-to-day administration tasks
- Support weekly, monthly and quarterly reporting and forecasting for the Account Management and Sales function so they can identify changes and trends that will impact the business in both a positive and negative way
- Monitor the accuracy of any sales reports and other data intelligence essential to the Sales and Account Management functions
- Work closely with Finance to provide accurate analysis and forecasting using SalesForce.com, Netsuite and Microsoft tools
- Help administer the tools used for Sales and Account Management CRM, Prospecting and any others used to support Clients
- Assist with client queries by investigating and/or providing any information back to the Account Management function
- Updating and tracking client performance sheets and producing monthly client reports
- Maintaining various department tracking spreadsheets
- Representing the department at regular intercompany meetings
- Management of internal workflow queues
- Updating department documents/templates
- Provide administration support for department/client projects
About you
Person Profile & Behavioural competence:
- Excellent team player
- Self-motivated
- High attention to detail and a keen emphasis on accuracy
- Ability to multitask and prioritise workload
- Excellent communication and organizational skills
Technical competence:
- Proven skills in Microsoft Word, Excel, PowerPoint and outlook
- Excellent written and verbal communication
- Previous knowledge and use of Jira (preferrable)
- Previous Knowledge and use of Salesforce (preferrable)
Our Benefits:
- 25 days holiday and increases with service
- Excellent Share Incentive Scheme
- Life insurance
- Simply Health scheme
- Access to group Bupa membership scheme.
- Pension scheme
- Discretionary annual bonus
- Employee Recognition schemes
- Free tea, coffee, fresh fruit and snacks
- Relaxation floor (lunch area, quiet room, pool table, Xbox)
- Well-being initiatives, such as in-house Reflexology and Sports Massage
- Discounted offers
- Team days and Volunteering events
- Christmas & summer company events
- Focused on education and training (conference attendance, higher education sponsorship)
- Thinking and Drinking
Please click on the APPLY button to complete your application at the Company’s careers page.
STRICTLY NO AGENCIES
Candidates with experience or relevant job titles of; Office Assistant, Office Administrator, Admin, Sales Associate, Office Manager, Office Support, General Admin, Negotiator, Executive Assistant, Personal Assistant, Customer Service Representative, Client Services, Customer Service Advisor, Customer Services Officer, Sales Support Assistant PA, may also be considered for this role.
