Administration Assistant/ Junior Admin Assistant

Job Title: Administration Assistant/ Junior Admin Assistant

Location: London

Salary: £18,000-£23,000 p/a DOE

Job type: Full Time

Working hours: 5 day week across 6 days with a day off during the week – 10am – 6pm & Saturday 11am to 4pm.

City Rooms have been providing safe, affordable accommodation since 2009. We understand the needs of our customers and have built our business to give them peace of mind, flexibility and convenience at a price they can afford.

We have set some amazing goals for this year, and we need your help!

The role:

We are currently looking for a detail and preferably an account minded Junior Admin Assistant/ Administration Assistant to join in assisting our busy team, this is not a traditional role and

The Candidate must possess:

• You must have great attention to detail and a quick learner in a fast-paced environment.
• Very good and accurate with numbers; mathematics – an accounts knowledge or background would be desirable.
• Ability to work to deadlines, be calm under pressure and juggling a high volume of information.
• Good experience in Excel, Admin/Booking Systems is beneficial.
• A very good confident communicator in both verbal and written English.
• Able to deal with colleagues from various department in a strong and confident manor.
• Be able to hit the ground running with administrative tasks with some guidance initially and be good at self-management of your tasks and time daily and weekly, and with the rest of the team.
• Knowledge of languages such as Italian, Spanish, Romanian are useful but not essential.

Key Responsibilities and Accountabilities:

• Excellent Administration experience is required: you will be dealing with a variety of sensitive customer and sensitive information, processing, checking and preparing of documents and contracts.

• You will be checking the validity of the offers put forward for renting, accepting or refusing as per the company specifications, sort, distribute and draft documents to tenants and guarantors.

• Ensuring we have all the documents necessary prior to final agreement and all information imputed in the system.
• Requesting and verifying documents such as passport, funds available, salary, contracts, guarantor letters and all other required documentation.
• Excellent record keeping abilities, with accurate attention to detail, especially numbers.
• Manage client files within a scope of 360-degree from check in to check out.
• Manage the client files in their entirety to ensure the accounts, rent, deposit and rent chase departments have accurate information and financial numbers.

• Organise Maintenance and Cleaning teams for check in/out and repair arrangement purposes, keys, fobs are accounted for and any issues reported.

• Liaise with the check in/out staff to make sure that jobs are booked, done to a good standard, reports are completed and information accurate, with any bigger repair arrangements reported and any current or potential issues flagged up with relevant departments and systems updated, with relevant reports available.

• Organise the check in/out maintenance teams daily, inform other departments of any issues or last-minute changes that would impact other departments and clients moving in/out.
• Report and process information to relevant departments to ensure tenants check outs/ins are completed, informing tenants of the process and time frames required by them to complete.

• Be able to quickly respond to issues, queries and enquiries pre-empting any issue areas.

• Dealing with the sales agents daily as well as contractors, cleaners and clients to ensure that all administration from documentation to check in/out are done and required departments are updated with latest information.
• Other property administration tasks in line with company requirements as and when they arise.

Overseas candidates will NOT be considered for this role as we are currently not sponsoring Work Visa’s at this time, so please refrain from applying unless eligible to work in the UK.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: Customer Service Advisor, Customer Service, Customer Relations, Client Services, Customer Support, Customer Excellence, admin, office administrator, Customer Service Advisor, Customer Service, Customer Relations, Client Services, Customer Support, Customer Excellence, branch administrator, financial administrator, FTP, trainee administrator, trainee branch administrator may also be considered for this role.