Job Title: Administration Assistant
Location: Leeds
Salary: Competitive
Job type: Permanent – Monday – Friday 8.00am – 5.00pm
TIS are a forward thinking and nationally renowned Security and Communications Company who are NSI Gold and BAFE accredited. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS work with a wide range of public and private sector businesses and have achieved a reputation for quality, care and reliability which is second to none.
Our absolute ambition is to provide and maintain a premium service in the industry with staff wellbeing, safety and environmental considerations at the forefront of our services. Our strategy is to achieve a premium service and a commitment to employees, customers and all stakeholders. We provide an environment of quality and care helping employees engage with our customers, putting them at the heart of what we do.
The Role
This is an excellent opportunity for an individual looking to grow their career and become a valued member of the Service team. You should be positive and enthusiastic with excellent customer service skills.
Key Responsibilities:
- Providing administration support to the Service & Maintenance team, Project Managers, and the local Sales team
- Completion of stores documentation
- Take incoming deliveries and completion of associated paperwork.
- Liaising with Head Office for Stock replenishment.
- Providing holiday cover for Service & Maintenance team.
- Schedule Service & Maintenance visits and allocate engineers.
- Managing the engineers’ diaries ensuring KPIs and appointments are met.
- Check reports for parts used and remedial quotes required.
- Sourcing of parts for engineers
- Updating/maintaining the Company’s Service & Maintenance software
- Any other adhoc admin duties
The Candidate:
- Good IT skills and a familiarity with Microsoft packages are essential.
- Excellent customer service skills
- You will be a team player with ambition.
- Be able to communicate and build successful working relationships with customers and other employees.
- Excellent verbal and written communication skills
- Administration qualification (desired)
- Industry knowledge would be beneficial.
- Work on your own initiative or as part of a team
- Work well under pressure and be able to meet deadlines.
- Have good attention to details and organisation skills.
- Have the desire to learn and continually improve your knowledge.
Benefits
- Pension Scheme
- Life and Accident Insurance
- Medical Cash Plan
- Sky Benefits
- Employee Assistance Programme
- Cycle to Work Scheme
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Admin Assistant, Administration, Admin, Business Support, Support Officer, Business Officer, Administration Executive, Administration Officer, Admin Officer, Customer Service may also be considered for this role.
