Job Title: Desk Based Account Manager
Location: Bridgend, Wales
Salary: £18,000 – £22,000 per annum
Job Type: Full Time, Permanent
This is a well-established, award winning Telecommunications Company based in Bridgend whose primary focus is to ensure they deliver the best customer service and the perfect telecoms solution for their customers.
A fantastic opportunity has arisen for a focused B2B Desk Based Account Manager looking for their next challenge. The company is seeking a dynamic and innovative candidate who can help grow and develop both their brand and the company.
About the role
As a Desk Based Account Manager, your primary focus will be to support the field-based Client Account Managers whilst prospecting for business opportunities from an existing client base. The successful candidate will have a proven track record of sales/business development and be target driven; demonstrating highly commercial acumen.
Key Responsibilities
- Operate as the first point of contact for all client queries
- Fulfil client queries with providing required information, pricing or contracts
- Speak to every client on a quarterly basis for customer care and opportunities for upselling
- Build and maintain strong, long lasting relationships
- Deliver client-focused solutions based on the customer needs within the telecommunications industry
- Work alongside the New and Existing Sales Account Managers and Marketing Team to identify business growth opportunities
Requirements
- You will have a proven track record in sales and customer service
- You will have proven experience in a phone-based role
- Proficient in Microsoft Office Programmes such as Word, Excel, Power Point, etc.
- Be able to effectively manage your time
- Have excellent listening, negotiation and presentation skills
- Have excellent verbal and written communications skills
- Ability to quickly learn and understand new products or offers to provide the best solutions for your customers
- Work well within a team, as well as independently
- You will be very organised and have excellent attention to detail
- Happy to contribute and offer ideas, make suggestions to benefit business growth
If you are driven, ready for your next career move and are passionate about sales and customer service then this is the role for you.
Please click the APPLY button to send your CV and Cover Letter for this role.
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