Job Title: Account Manager
Location: Watford
Salary: £25,000 + uncapped commission
Job Type: Full Time (Part Time Available)
To support and drive our growth we need strong Account Managers (telephone based) to join our existing Account Management and Customer Service team.
These are exciting times at Vegetarian Express and there is the potential for the successful applicant to grow, develop and contribute.
Who are we?
Vegetarian Express specialise in delivering plant-based ingredients, ideas and inspiration to chefs across the UK for eating out of home.
With the astronomical rise in popularity of plant-based, vegan, vegetarian and flexitarian diets, we are uniquely placed in Foodservice to meet with this demand, and as such are rapidly growing and expanding.
Nationally we supply more than 4,000 skilled chefs from customers such as Compass, Baxterstorey and CH & CO, as well as a ton of Independent operators and events such as The Chelsea Flower Show, Wimbledon and Wembley Stadium to name just a few.
Vegetarian Express are proud to be a certified B Corporation. This means we are part of a growing number of progressive businesses around the world that truly believe in the power of business to do good things and, more importantly, are doing something about it.
What will you be doing?
- Supporting varying customer needs via inbound calls, outbound calls and email
- Maintain high focus on A & B customers (A & B Customer being the highest volume customer by spend)
- Influencing new account trading
- Utilising reporting tools to maximise sales opportunities
- Supporting designated Field Sales colleagues with sales activities
- Liaising with other departments to resolve and improve challenges
- Promoting flash sales, incentives and new product launches
- Managing customer expectations efficiently, escalate where necessary
- Achieving or exceed personal and team targets
- Handling day-to-day call diary and account admin
There is no cold calling
What do you need?
- A passion for selling and target driven
- Excellent communication skills, both written and verbal
- Strong organisational skills and to be a self-starter
- Excellent attention to detail and accuracy
- Good initiative and problem solving with tenacity
- Computer literacy with experience of learning new IT systems, applications and confidence using digital systems and processes
- To be a quick learner with the ability to retain knowledge and/or utilise available resources to self-serve finding answers
- To be a strong team player
Full product and system training will be provided.
What will differentiate you?
- Previous experience within a sales role
- Previous experience in a business to business sales environment
- Exposure to Sage 200 system or another WMS
What are our values?
One Team: We’ll come together to get things done in the right way
Respectful: We’ll treat everyone equally by always being honest and respectful
Empowered: We know our opinions count and we can all challenge the norm and make a difference in what we do
Believe in it: We love what we do and we embody the values of Vegetarian Express bringing it to life every day
Honest & realistic: We’ll proactively communicate with each other and will be clear with what can be done and when
Sharing knowledge: We’ll share our knowledge and experiences and actively look to learn from others
Own it: We’ll take ownership and always do what we say we’re going to
In return what do we offer?
- Commission uncapped
- 25 days holiday, additional annual leave purchase (up to 3 days)
- Cash health plan (money back for dentist, opticians etc.)
- Life assurance (4 x salary)
- Employee recognition & incentives
- Staff discount on ALL products
- Pension (3% employer and 5% employee)
- FREE breakfast provided through custom-made breakfast bar
- FREE PARKING
- We promote good physical and mental health and can provide additional support to our employees via our Employee Assistance Programme
What are our hours of work?
Core hours of work are Monday to Friday 08:30-17:00 (40 hours) however we do have various working patterns around these core hours too. Below are some options for working patterns;
- 9:00 – 17.30 (Monday to Friday)
- 10:30 – 19.00 (Monday to Friday)
Vegetarian Express is an Equal Opportunities employer and part-time working within the above working patterns is an option for this role.
Candidates with the experience or relevant job titles of; B2B Sales, Regional Sales Manager, Senior Business Development Manager, Key Account Manager, Account Manager, Business Development Manager, Sales Team Lead, Business Development Lead, Direct Sales, Key Sales, Business Developer, Senior Sales, Business Development, Sales Development, Business Development Lead, Business Development Specialist, will also be considered for this role.
