Job Title: Account Manager
Location: Watford
Salary: £22,000 + Commission
Job Type: Full Time
Department: Sales
Responsible to: Sales & Customer Service Centre Manager
Hours of work: Monday to Friday, core hours 08:30-17:00.
Evening shift on rotation, roughly once every 5 weeks.
Based: Unit 7a, Odhams Trading Estate, St Albans Road, Watford, WD24 7RY
Salary & Benefits:
- £22,000 basic salary
- Bonus & Commission OTE £26,000 – £30,000
- 25 days holiday PLUS public holidays
- On-going Training & Development
- Employee Recognition & Incentives
- Staff discount on ALL products
- NEST pension
- Cash health plan
- FREE breakfast provided through custom-made breakfast bar
- Easy access to public transport and FREE PARKING
- Product sampling and early insights to new products launched
- Customer site visits & events
Main purpose of job:
- NOT COLD CALLING
- You will have your own a portfolio of EXISTING customers
- Build rapport with these customers and provide great service (we want you to provide the level of service that you would want and expect receive)
- Support varying customer needs via inbound calls, outbound calls and email
- Identify and create opportunities to up-sell and cross-sell new and existing products
- Manage customer expectations efficiently, escalate where necessary
- Achieve or exceed personal and team targets
- Have fun and enjoy coming to work
Key Job Responsibilities:
- Handle day-to-day call diary and account admin
- Maintain high focus on A & B customers (A & B Customer being the highest volume customer by spend)
- Influence New Account trading
- Utilise reporting tools to maximise sales opportunities
- Support designated Field Sales colleagues with admin activities
- Liaise with other departments to resolve and improve challenges
- Promote flash sales, incentives and new product launches
About Vegetarian Express:
Vegetarian Express specialise in supplying plant-based ingredients, ideas and inspiration to chefs across the UK for eating out of home. Supplying over 3000 top chefs and operators such as Hilton, Foodbuy, Oakman Inns, and events such as The Chelsea Flower Show, Wimbledon and Wembley Stadium to name just a few.
We’re plant-based foodies, with the largest range of plant-based ingredients in the UK, cutting edge innovation and industry leading plant-based expertise.
Brilliant customer service and helping customers is fundamental to this role, full product and system training will be provided. You don’t have to be vegan or a foodie to join our team, but a passion for selling brilliant products and helping customers is a must. We’re on a mission to fill plates with plant-based goodness, and are looking for motivated sales people to join us in this mission.
We’re proud to be a certified B Corporation. This means we’re part of a growing number of progressive businesses around the world that truly believe in the power of business to do good things and, more importantly, are doing something about it.
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: Key Account Manager, New Business Executive, External Sales, Sales Consultant, Business Development, B2B, B2B Sales Executive, BDM, Sales Officer, Business Development Executive, Sales Coordinator, Business Development Officer, Internal Sales Officer, Direct Sales, Key Sales, Business Developer, Business Plan, Business Development, Sales Development, Business Development Lead, Business Development, Sales, Lead Generation, New Client Sales, B2B, Account Director, Key Account Manager, Business Development Lead may also be considered for this role.
