Job Title: Account Executive / Junior Account Manager
Location: Winnersh, Berkshire (home working options available after induction)
Salary: Realistic OTE of £27,000 rising to circa £33,000 in year two
Job Type: Full-time, Permanent – 37.5 Hours per week
The Role:
Media First is one of the UK’s oldest and most successful media training companies.
We help our clients with a wide range of communications challenges and are known as specialists in communications training.
We regularly train senior leaders from the FTSE250 to communicate with clarity, compassion and confidence.
About the Role:
We are looking for a Junior Account Managers / Sales Support Executives / Account Executive to join our small but successful training team to help organise communications training for some of the world’s largest brands.
Working alongside one of our Senior Account Managers you will work as a team to deliver outstanding customer service and meet all sales targets.
The successful candidate will be hungry to succeed with the ability to work to tight deadlines.
You will be expected to work closely with new and existing clients to understand their communication challenges and offer solutions through individually tailored training programmes.
Key Responsibilities:
- Assisting your Senior Account Manager with all client management duties to ensure outstanding customer service
- Organising meetings and phoning customers to discuss our new products and services
- Managing existing client training needs and winning new business
- Working with our operations team to ensure an excellent client experience
- Attending online and in-person meetings with clients to understand their requirements
- Writing tailored quotes, proposals, and reports
- Producing detailed pre-course briefing packs for our trainers
- Managing and reviewing course feedback and liaising with clients to ensure the quality of our work remains to the highest standards and continues to meet their needs
About you:
The right candidate will be highly organised and confident and capable communicators with an eye for detail. A background or keen interest in media, journalism, PR and sales/business development would be advantageous.
Skills and Attributes Required:
- Relevant Account Management or Sales Support / Administration experience
- Outstanding communication and customer service skills
- Exceptional relationship-building skills
- Motivated to hit the phone and build relationships with lapsed clients
- Organised, efficient and calm
- A great work ethic and a positive ‘can do’ outlook
- Confidence and self-motivation
- Amazing attention to detail
- Excellent IT literacy and confidence with computers (Word, Office 365 and Excel)
- Experience in using CRM systems (e.g., Microsoft Dynamics) would also be helpful
- A willingness to learn, be successful, and contribute to a busy but fun working environment
- A working knowledge or keen interest in media/PR and leadership/comms training
What we offer in return:
- Competitive salary
- Access to amazing training courses and career progression opportunities
- Uncapped monthly, quarterly and yearly bonuses
- Home working options (upon completion of induction)
- Generous annual leave allowance
- Fast-paced and fun working environment with a friendly, sociable and supportive team
- High-profile and exciting clients
- Mobile phone and laptop
- Free parking and easy access to Winnersh Triangle train station
- 23 days holiday per annum, rising to 25 days
To apply for the role please click APPLY to submit your CV and Covering Letter.
Candidates with experience of; Sales Administrator, Sales Admin, Administrator, Admin, Sales Support, Junior Sales Executive, Customer Services, Customer Sales Associate, Customer Services Administrator, Customer Services Support, Customer Service Advisor, Junior Account Manager, Junior Business Development Manager, Junior Sales Manager, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Key Account Manager, Sales, Lead Generation will also be considered for this role.
