Job Title: Account Executive
Location: Exeter (Hybrid)
Salary: Up to £28k depending on experience
Job type: Full time – Permanent
Are you interested in taking your commercial business and customer service skills to the next level? This is a perfect opportunity for a motivated individual looking to accelerate their career and work within a talented team.
At SPARK TSL, we deliver cutting-edge WiFi solutions and hospital patient entertainment systems. We are on a mission to ensure that no patient has to pay for entertainment and our people are proud to be part of something that really makes a difference!
Acquired by our parent company Volaris in 2020, you will be able to navigate your career locally but also within the wider group globally – the best of both worlds we think. We thrive on continuous improvement, empathy and honesty, and every role is valued so you can really make your mark.
As we continue on our journey, we are on the lookout for talented individuals to join our team!
The Role:
This role is a hybrid opportunity with a minimum of 2 days a week in our Exeter office with the sales team. The salary is up to £28k depending on experience, with a fantastic benefits package. We offer life insurance, a minimum of 33 annual leave days, medical cash plan, salary sacrifice pension scheme, counselling and mental health support, gym membership, retail discounts and more!
What you will be doing:
- Working with existing customers to ensure future contracts are secured and customers are satisfied with our service and products.
- Owning the contract renewal lifecycle and issuing documentation to help ensure all business is retained at a profitable level.
- Helping to upsell and promote SPARK TSL’s products and offerings.
- Working closely with sales, marketing and collaborating with Account Managers; teamwork is important to us.
- Attending customer meetings alongside Account Managers and participating in client engagement events showcasing what we do.
- Responding to customer queries and requests and documenting communications in the ERP system.
- Regular reporting to the Team Leader and escalating challenges as appropriate.
What we are looking for:
Essential:
- Demonstrable Customer Services and/or Account Management experience.
- Positive attitude towards ensuring customer satisfaction as a top priority.
- Exceptional written and verbal communication skills.
- A strong understanding of commercial aspects of the business.
- Competent in Microsoft Office including Outlook, Calendar, Teams, SharePoint and Excel.
- Highly competent in using CRM systems and in mathematics.
- Ability to work under pressure and strong organisational skills.
- Highly motivated, driven and quality orientated.
- Excellent interpersonal and team building skills with a collaborative and empathic approach.
- A-level qualifications or equivalent.
Desirable:
- Experience of working with contractual terms and contract lifecycles.
- Experience working for or with the NHS.
What happens next?
After the closing date of the 23rd January, we will let you know if you have successfully progressed to the next stage.
There will be an initial interview, skills assessment and then a final Q&A interview.
Candidates with the relevant experience or job titles of; Key Account Manager, New Business Executive, External Sales, Sales Consultant, Business Development, B2B, B2B Sales Executive, BDM, Sales Officer, Business Development Executive, Sales Coordinator, Business Development Officer, Internal Sales Officer, Direct Sales, Key Sales, Business Developer, Business Plan, Business Development, Sales Development, Business Development Lead, Business Development, Sales, Lead Generation, New Client Sales, B2B, Account Director, Key Account Manager, Business Development Lead may also be considered for this role.
