Job Title: Account Executive
Location: Brentwood, Essex (Office Based)
Salary: £27K to £30K depending on experience
Job Type: Full Time/Permanent
MUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATION
Who are Zest Recycling?
We’re a recycling and waste management broker that isn’t afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long-standing waste management problems helping them to become an environmental leader in their sector.
At Zest Recycle, it all starts with collaboration. To us, partnerships with our customers are everything, and therefore key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team.
The Role:
The Account Executive will support the Account Directors with their portfolio management on an ongoing basis, with a focus on producing management, contractor liaison and quotation support.
The Account Executive will manage a specific portfolio of named house client accounts, with the requisite function of providing monthly reports and increasing the profit generated from these accounts in line with agreed targets.
Account Director Support:
- On behalf or in support of the Account Directors, speedy and efficient resolution of any customer issues
- Arrange meetings, telephone calls and travel arrangements (where appropriate) for Account Directors. Produce preparation materials for meeting and follow up
- Using WeighSoft and Rio support with customer management information and reporting requirements
- Prepare and issue quotations in a timely and efficient manner as required including contractor liaison
- Support Account Director with any ad hoc projects or customer information requests as required
Manage a portfolio of ‘House’ accounts:
- To establish and maintain strong customer relationship
- Ensure customer information is updated in the CRM including recording of visits, telephone calls and written communications
- Retention is the prime objective through securing/retaining fixed term agreements/contracts within the customer portfolio
- Increase sales within existing customer portfolio through a year-on-year percentage growth on sales margin
- Issue quotations in a timely and efficient manner
- Regular review meetings with portfolio including setting agenda and minutes to include regular site visit
- Management Information preparation and issue includes compiling, checking, and distributing reports for customer portfolio
- Issue annual price increase to portfolio
- Invoicing reviews ensuring correct invoicing and prompt payment
- Assist with the speedy resolution of customer invoice queries
- Profit & Loss reviews of portfolio
Skills & Experience Required:
- Previous experience in the waste industry would be desirable but not essential
- Excellent PC literacy with an advanced knowledge of Microsoft Office Suite especially the use of Excel to analyse and display data
- Ability to analyse data and interpret results
- Confident working with a variety of individuals and professional
- Experience of working in an extremely busy, fast paced, and demanding environment
- The individual must be a self-starter who demonstrates initiative and can be pro-active. The ability to multi-task is also essential
- Excellent communication skills both written and verbal that enables the individual to quickly establish respect within the team
- The individual must be able to plan and be able to organise themselves so that they can balance the needs and priorities of the different areas of the role
- Willingness and aptitude to grow the role to take on new challenges
Benefits:
As part of the Zest Team, you will receive:
- A competitive salary
- 25 days holiday plus bank holidays
- Pension
- Employee of the Month/Monthly Star Award programme
- Free parking on-site
- Active company social programme
Are you ready to become part of our team of dedicated individuals who collectively ensure the success of Zest Recycling and set us apart from our competitors? If so, please hit the APPLY button to get started!
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: Customer Service Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Admin Assistant Account Manager, Key Account Manager, Client Support, Account Consultant, Product Specialist, Experienced Account Manager may also be considered for this role.
