Job Title: Accident and Travel Claims Handler
Location: West Malling, Kent, United Kingdom
Salary: Competitive
Job Type: Permanent/Full-time
Closing date: Tuesday, September 27, 2022
From first notification of loss to settlement, fulfilment and loss recovery, Van Ameyde provides end-to-end claims solutions.
We understand that Policyholders need their claims to be handled swiftly, and don’t want to hear about peak periods and staff shortages. At the same time, we support in keeping the cost of claims in check to secure our clients continued success.
Working for hundreds of insurance providers and self-insured organisations worldwide, we understand our clients business better than anyone. Which is why we can offer them solutions that best suits their business model and client story.
Our Opportunity:
- We are looking for an experienced claims handler to manage Accident and Travel claims on a delegated authority basis and to assist in other lines of business such as Property and Liability.
- This is predominantly for the UK, with scope to potentially include other territories worldwide. We’ll provide you with the relevant training on our claims system and processes.
- What you’ll be doing
- Dealing with all aspects of claim handling including letter writing, telephone contact, diary management, settlement and denials (cradle to grave basis)
- Set up new claims on system and sending out claim acknowledgements to claimants/insureds
- Monitor the joint email inbox(S)
- Gather information from relevant sources
- Appoint third party experts such as medical experts, if necessary, and where appointed manage their assignment, set budgets and review their work against agreed SLAs
- Investigating questionable claims and looking out for signs of fraudulent activities
- Pursuing recoveries, subrogation or contribution
- Prioritisation of work and ensure that all work is completed in a timely manner
- Providing technical input and oversight on complex matters (Including referrals from underwriters)
- Assisting with policy wording changes (writing exclusions/conditions)
- Keeping up to date with compliance requirements
- Ensure compliance with relevant policies, systems, standards, reporting requirements
- Communicate effectively with clients, claimants and colleagues
- Attending client meetings
About you:
You’ll ideally have claims handling experience within the London Market, including ECF or have worked within the Loss Adjusting sector. A strong customer focus and prioritisation skills will be second nature, as will the experience to effectively communicate with diverse audiences and to act with diplomacy.
You will also have/ will be:
- Ideally be CII or cert CILA qualified, or working towards these or similar qualifications
- Good communication skills, written and verbal
- Ability to use initiative, set priorities and meet deadlines
- Ability to work flexibly and willingness to respond to changing work requirements
- High level of attention to detail and high level of accuracy
- Dependable with high level of integrity
In return we offer:
- A competitive base salary based on your level of experience & qualifications
- Contributory Company Pension
- Life assurance x 4 annual basic salary
- 25 days holiday with purchase/buy back scheme
- Employee assistance programme to support your well being
- Various discounts on lifestyle benefits, such as retail and homewares, via our ‘perks at work’ scheme
- An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career.
Van Ameyde operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.
Van Ameyde UK uses a third party to undertake a number of checks. Any offer of employment made by Van Ameyde UK would be conditional upon receiving a satisfactory reference, identity checks and DBS check.
To apply for this role, please click APPLY to be redirected to the company’s website.
Candidates with the experience or relevant job titles of; Insurance Claims Handler, Claim Handler, Customer Claims Executive, Claims Account Manager, Trainee Claims Handler, Junior Claims Handler, Claims Customer Service, Insurance Claims, Fraudulent Claims Handler, Case Handler, Claims Assistant, Legal Claims Handler, Customer Claims Handler, Claims Technician, will also be considered for this role.
