Job Title: 3rd Line Service Desk Engineer
Location: Leeds, West Yorkshire
Salary: Starting at £35,000 + Excellent benefits
Job type: Permanent, Full time
Rabb-IT Ltd are on an exciting journey to become the go to IT Businesses in Yorkshire. Already a well-respected MSP with an array of clients within the Yorkshire region they are now looking for an experienced 3rd Line Engineer to join the team. Based in the rural area of Calverley, Leeds where monthly lunches are bought, to acknowledge and appreciate their dedicated staff.
About the role:
You’ll be a pivotal member of the Service Desk team focussed on delivering friendly, expert and professional service to our clients. You’ll be responsible for providing an escalation point to support our Service Desk, with occasional customer site visits. Being a technical guru, you will create great experiences for clients, while building and maintaining long-lasting relationships built on trust. You will manage expectations; problem solve and deliver the most important KPI; happy clients!
About you:
Essential Technical Skills:
- Windows Server 2012r2, 2016, 2019
- Active Directory & Group Policy
- Hyper-V
- Networking
- Managed Switches (Aruba, Unifi)
- Firewalls (SonicWall, Unifi, Draytek)
- TCP/IP, DHCP, DNS, VLAN/Routing
- PRTG Network Monitoring
- Cloud Hosting Technologies (Azure/AWS)
- NAS Storage (QNAP, Synology)
- Office 365/SharePoint
- Migrations
- Automation & Integration
- Day to Day Management
- Network Security
- SSL
- Antivirus
- Email Gateway Security
- Backups & Disaster Recovery
- Veeam
- MSP360
- Knowledge of VOIP
- Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
- Produce and maintain detailed documentation of customer networks
- Broad knowledge & experience of “day to day” IT Support Issues and the aptitude to use past experiences to support Service Desk with any range of issues.
Personal Requirements:
- A clear focus on high quality work, with the interests of the customer at the centre of all you do.
- Proven experience on a busy service desk, preferably within an MSP
- Excellent communication skills for dealing with diverse range of customers
- Keen for new experience and to grow skill sets; a genuine passion for IT
- Strong time management skills; demonstratable both in the delivery of projects and in managing your own workload
- Polite, mature, credible, and comfortable in with working in a demanding environment
- Resilience and resourcefulness to work efficiently and effectively when under pressure and to tight deadlines
- Have a desire to be part of an overall team and achieve team goals
- Commercially astute, understanding the need to balance service levels with necessary re-charges
- Strong problem-solving skills
- Ability to work under own initiative
- Flexible, calm and approachable, ‘can do’ attitude
- Full driving licence with own vehicle
Benefits:
- Healthcare and Well-being Scheme
- Pension Scheme (additional employer contribution)
- Staff Development Scheme
- 25 days holiday plus extra Birthday holiday – never work on your birthday again!
- Life Insurance scheme
- Free parking
- Free team lunch every month
- Generous incentive scheme for new employee introduction
- Competitive salaries
- Training and personal development (including Free Microsoft Training)
- Structured Induction Process (training on all aspects of your role to ensure you succeed)
- To be part of a growing business and the next success story
- Great staff parties – a very important part of teambuilding
- Fantastic culture & environment
Candidates must be immediately eligible to work within the UK and within easy daily travelling distance of Leeds. No agencies, please.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; 3rd Line Infrastructure Engineer, 3rd Line Support Engineer, IT Support Engineer, Infrastructure Technician, Technical Support, IT Systems Engineer, IT Support Service Desk, IT Service Desk Consultant, IT Support Consultant, Senior Helpdesk Support, IT Support Analyst, 3rd Line Support Technician, Helpdesk Analyst, may also be considered for this role.
