Job Title: 1st and 2nd Line IT Engineers
Location: Potters Bar
Salary: Competitive
Job Type: Full Time, Permanent
This company is recruiting 1st / 2nd line support engineers to join their Service Desk Team, supporting clients nationwide with Cloud based solutions. They provide multi-source managed service solutions, bringing together a portfolio of companies with a range of complimentary services, covering IT Managed Services, Cloud Solutions, Unified Communications, Mobility, Connectivity, Security and Strategic Consultancy. Typically, the Company works with engaged, energetic, culturally aware businesses who want to use Technology to enable growth and development. They share a common ethos of partnership with clients and colleagues; passionately focusing on customers’ needs, acting responsibly and with integrity.
The Candidate:
To be successful in this position you will have excellent spoken and written English, a great work ethic, an organised way of working and you should be keen to learn and keep up with emerging technologies.
You will have a strong understanding of IT networking terminology and extensive knowledge of MS Windows, MS Office and general PC hardware, combined with some work experience within an IT department. You will report to the Customer Experience Manager who will ensure you are fully supported.
Key Responsibilities & Skills:
- Confident approach to communicating with users via telephone and e-mail
- Experience with telephony including VOIP advantageous
- Providing desktop support to users
- Providing support to Microsoft 365 users
- Providing email support and DaaS/IaaS support to users in VMWare environment
- Maintaining and handling of PC software/hardware
- Maintaining an adequate level of knowledge of operating systems and application software being used to provide high levels of support to users
- Being responsible for the configuration and installation/deployment of workstations
- Assisting in troubleshooting for printers, photocopiers and phone systems
- Participating in team meetings, providing input and suggestions
- Managing competing priorities and own workload, such as scheduled weekly tasks and responding proactively to IT tickets
- Assisting in research and gathering of information on equipment, software and supplies as needed
- Management of hardware servicing and repairs
- Any other duties as required in order to undertake your role effectively
- Knowledge of AutoTask/Datto RMM is desirable but not essential
- Updating the Knowledgebase regularly to ensure it is current
- Happy to help when other areas may require your attention
- Confident in communicating with staff at all levels
- Used to working to process & adhering to service level agreements
- Pro-active and responsible
- There will be project work that will involve working with senior team members to complete
- Your working hours will be on a 7am-7pm rota
- There are site visits that occur every week, and remote working (this may include out of hours)
In addition to a competitive salary, there are bonuses and “Above & Beyond Credits” to exchange for high street vouchers. The Company is known for their friendly and informal working environment, and they also offer excellent opportunities for career and personal development; with a clear roadmap for advancement/training within the company.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of: 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, 3rd Line Support Engineer, 3rd Line Support, 3rd Line Support Technician, 3rd Line Helpdesk Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 2nd, Line Support Technician may also be considered for this role.
