Job Title: 1st/2nd Line Support Engineer
Location: London – Hybrid
Salary: £31,458 – £36,780 per annum (dependent on skills and experience)
Job Type: Permanent/Full-time
We are the voice of dentists and dental students in the UK. We bring dentists together, support our members through advice and education, and represent their interests. This is a challenging and dynamic period for dentistry and the BDA is recruiting a 1st/2nd Line Engineer to join our busy IT department.
About the role:
This is a full-time permanent post and we anticipate a hybrid approach to working location, with home working alongside attendance at our central London office. Due to the requirements of this role the successful candidate will be working from the office when it is open and from home the other days.
The main focus of the role is to ensure the provision of a high performance, fault tolerant business systems infrastructure to the BDA’s users and members. The post holder will also work closely with IT colleagues on the development of the IT systems.
This role would involve managing and supporting BDA users (both on-site and home-based staff) to a 1st and 2nd line level in a timely fashion being accountable for issues that occur and being proactive in searching for potential problems. The post-holder will be required to maintain accurate Helpdesk logs while carrying out the work so that the team are kept up to date as well as support project work.
About you:
The successful candidate must have proven experience of computer systems and database systems and their related technologies. Experience in providing technical 1st/2nd line on-site support to all levels as well as experience of setting up and configuring laptops is also essential.
The postholder will require knowledge and experience of Microsoft Windows 10/Windows 11, Office 365 administration including SharePoint online and VPN/Connectivity platforms. They will also have good oral and written communications skills to provide a strong customer focus and good time management skills.
Benefits include:
- Generous Pension Scheme
- Flexible working
- Health Cash Plan
- An Employee Assistance Programme
- Healthy Lifestyle Subsidy
- 25 days annual leave, 4 BDA Days over Christmas and New Year and 9 Bank holidays for 2023
Closing date for applications: 12 noon, Monday 20 February 2022
Note: The BDA is an equal opportunities employer and an Investor in People
Please click the APPLY button to send your CV for this role.
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