Job Title: 1st Line Support Engineer
Location: Wooburn Green
Salary: Competitive
Job type: Full time, Permanent
The Company provides IT support services to over 400 clients ranging from small businesses, up to nationwide corporates. Their clients include well known companies as well as education organisations and over twenty charities. They have built their success on providing the highest level of service to form productive long lasting partnerships.
They are currently going through a strong period of growth and looking for great people to join their fantastic team in Wooburn Green. They work exceptionally hard in a rewarding and fun environment.
Candidates must have excellent customer service and troubleshooting skills. A real passion for technology and support are essential.
This is a great opportunity to join a growing organisation with opportunities for progression and training.
The Role:
- To provide 1st line remote support to their clients (incoming requests by phone and email)
- Maintaining accurate case notes for all incidents
- Escalating issues to 2nd line (where required) via 1st Line Team Leader in a timely manner
The Candidate:
The candidate should have experience in some of the following:
- Windows SBS 2008, Server 2012 R2 and Server 2016
- Microsoft Exchange, Office 365, Active Directory Sync
- Active Directory, Group Policy Management, Print Management
- Remote Desktop Services – Dell Hardware (Desktops, Laptops, Servers and iDrac)
- Experience using Kaseya BMS ticketing system
You should be able to demonstrate the following:
- Strong customer service skills
- Excellent telephone manner and communication skills
- Ability to prioritise case load and manage time effectively
- Proactive approach to improving the quality of service they provide
- Remaining calm and focussed under pressure
What’s on offer:
- Competitive salary based on qualifications and experience
- Incentivised training
- Contributory pension scheme
- Savings around childcare, gyms, technology, cars, vouchers, cups of coffee, cinema tickets and discounts in restaurants.
- Holiday entitlement 20 days plus bank holidays. Employees are awarded with an extra days leave for each complete year of service, up to a maximum of 25 days. Employees who are with them for ten complete years receive two additional days leave.
- Buy and sell holiday scheme
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor may also be considered for this role.
