Job Title: 1st Line Support
Location: Ridham Dock Road, ME9 8SR
Salary: £28,000.00 per annum
Job type: Full time / Permanent
Working Hours: 40 hours per week, Monday – Friday
Countrystyle is a member of the family-owned Heathcote Holdings Group of resource management companies and as a family run business our people and customers are at the heart of our growth and drive for passion for solution focused service.
About the role:
To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.
Responsibilities:
- Manage and maintain good quality, accurate documentation on all IT processes.
- Maintain systems, resolving any general workplace IT issues.
- Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing.
- Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues.
- Assist in maintaining our printer outsourcing contract.
- Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR).
- Monitor and update the ‘IT issues’ database.
- Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work.
- Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements.
Essentials:
- Strong Communications skills at all levels
- MS Office to intermediate level
- Documentation to entry Level
- Previous experience in a similar role/ IT Field or IT Qualification
- Ability to work to tight deadlines
Desirable:
- Networking (Unifi/ Meraki/ Cisco) Knowledge
- Knowledge of Windows Operating Systems
Benefits Package:
- Life Insurance with access to GP24
- Commitment to wellbeing through Employee Assistance Programme
- Electric Car salary sacrifice scheme for eligible employees
- Cycle to work scheme
- Company Events
- GymFlex salary sacrifice
If you would like to join our team, please apply here.
Please click on the APPLY button to send your CV for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.
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