VOIP Network Engineer

Job Title: VOIP Network Engineer

Location: Newbury with travel to client sites

Salary: £37,000 – £45,000 Per annum + Car Allowance

Job Type: Permanent, Full Time

Start Date: ASAP

We are looking for a versatile VOIP Network Engineer to join our Technical Services Team, covering a rapidly growing client base in and around Newbury and other regions.

At Netteam tX, we recognise and develop talent, and always look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people who make us great.

We have Offices in Manchester & and Newbury (Berkshire) as well as a team of field engineers working out of London. We work with a diverse range of businesses, and we have a specialist knowledge of the hospitality sector.

Please note that frequent travel to client sites is required and therefore a full valid driving licence is essential to be considered for this role.

Key Responsibilities:

• Preparing solutions designed across on-Premise, Cloud and Hosted VOIP systems, including 3CX systems
• Installation of Gateways, LAN Switches and applicable voice apps/software
• Designing and supporting appropriate VOIP platforms based on client requirements
• Identification of appropriate hardware for a full voice platform
• Ensuring seamless communication across LANs, MANs & WANs
• Provide support based upon investigating and addressing network and connectivity issues to ensure seamless communication
• Install, configure, and troubleshoot voice equipment, manage communication protocols and ensure system reliability and performance
• Manage user provisioning, call routing, security and system updates
• Maintaining system and responding to technical issues
• Training end users on telephone systems
• Analysing existing VOIP networks and systems
• Developing architecture plans for voice and data services
• Overseeing design, testing, and deployment of the voice infrastructure
• Administration and troubleshooting of O/S and Apps consisting of Microsoft Windows Server, Desktop OS, Microsoft Cloud Technologies, Microsoft 365, Active Directory, Group Policy, SharePoint, Remote Desktops, DHCP, DNS etc.
• Remote diagnostics along with analysis and monitoring
• Assist in resolving security incidents, ensuring compliance with established processes

About you:

You will possess a range of infrastructure skills, have demonstrable experience working with voice, data and wireless network systems, and be passionate about delivering excellent customer service all the time.  Experience of working for an MSP and or Hospitality IT would be advantageous but not essential.

Technical experience:

• Previous experience within a similar field-based role for an MSP
• Must have experience of building, supporting and developing 3CX solutions
• Experience of HP/Aruba Networking and Ruckus WIFI advantageous
• Proven knowledge and ability to work on issues relating voice, data and wireless network systems.
• Good knowledge of OSPF, BGP, Vlans, STP, HSRP, vPC, 802.1q, etc.
• Good working knowledge of line protocols, including ISDN/PRI, DID/ DNIS, VoIP, SIP, 1DM, Analog, 1.38, DS1/DS3, Metro Over Ethernet, MPLS and Broadband
• Experience of working with Watchguard, Fortigate and Meraki firewalls
• Have a versatile approach to new technologies and be able to demonstrate learning capabilities
• Wi-Fi solution experience & knowledge
• Awareness of Cyber Security requirements within Network infrastructure
• IT related degree or equivalent is highly desirable

Personal Attributes:

• Friendly, professional, and passionate about tech
• Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients
• Recognises the importance of frequent and clear communications
• Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team
• Feel that every day is a day of learning and knowledge
• Disciplined, with the ability to prioritise and execute tasks under pressure
• Harnesses pressure to deliver results

Why join us?

• We make work life balance a normal, not a benefit
• Some flexibility to work from home
• A fun and productive place to work
• Workplace Pension
• Comprehensive inhouse and external training provided
• Great team of people to work alongside
• Competitive salary that reflects your skills and experience

Diversity and Inclusion:

We are proactively committed to creating a diverse workforce at Netteam tX.  We value diversity and inclusion; we want to attract the best people for all our roles.  This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

Other:

In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure

Please click on the APPLY button to send your CV and Cover Letter for this role

Candidates with experience of: Voice Engineer, Telephony Engineer, 3rd Line Support Engineer, IT Support Analyst,  It Network Engineer may also be considered for this role.