Job Title: IT Support Assistant
Location: London. Homebased/Remote.
Salary: £23,500 per annum pro rata
Job Type: Fixed term (3.5 months), Part time (21 hours) – This role is Homebased/Remote
Closing Date: 27th May 2024
Are you an IT Support Assistant looking for a new opportunity?
We are the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.
We are currently looking for an IT Support Assistant to join our team.
The Role:
The Purpose of the role is to play a key role in supporting the delivery of many of the charities’ objectives under its Vision and Strategy.
Responsibilities:
- To provide IT support to all employees and stakeholders
- To install, configure and manage IT assets (such as laptops, tablets, mobile phones, printers, telephones, door entry and associated software)
- To configure, manage and monitor server vulnerability scanning.
- Maintain accurate documentation of testing activities, findings, and remediation efforts for audit and compliance purposes.
- Assist as required to ensure that we maintain cyber security certifications by supporting the certification process, complying with certification requirements, and participating in audits and assessments.
- To assist in the implementation of hardware and software rollouts.
- To administer on premise and cloud-based servers, services and accounts.
- To assist with other ad-hoc tasks and projects as required.
Requirements:
- Knowledge of IT Hardware and Software.
- Knowledge of vulnerability assessment tools.
- Ability to troubleshoot and resolve technical issues.
- Experience of Office 365 Applications
Benefits:
- 25 days annual leave per annum increasing with length of service
- Hybrid working for many roles
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees’ development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information:
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. We are an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Please click APPLY to be redirected to our website to complete your application.
Candidates with experience of; IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Support, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Microsoft Exchange, IT Support Field Engineer, 1st Line Support Technician, Technical Support, IT Field Engineer, 1st Line Technician, Helpdesk Support Technician, Helpdesk Support, IT Systems Engineer, IT Systems Technician, IT Systems Support, Network Support, Microsoft Server, VMware, Hyper-V, Helpdesk Support Engineer will also be considered for this role.
