Job Title: Scheduling Supervisor
Salary: Up to £30,000 DOE
Location: Pershore,
Job Type: Full Time, Permanent
Company Overview:
Founded in 1994, Sprint handles turnkey commercial kitchen and bar projects with ease and supplies a wide range of cost effective and outstanding quality products from leading manufacturers. Equipment specialists and engineers operate a spot replacement service to minimise any disruption that equipment breaking down may have on your business.
We are part of the Airedale Group who are a market leading design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. Working alongside clients from the initial designs, offering the complete end to end solution with established, long-standing relationships across an extensive, blue chip client base.
About the Role:
With a growing team of Engineers at Sprint, we now require an experienced Scheduling Supervisor to prioritise the work and manage the Engineers diaries. Ensuring all jobs are completed efficiently with customer satisfaction.
This role will have responsibility of managing customer call outs based on high priority jobs and logistics. You will be the key point of contact for the Engineering teams, communicating their schedules and any updates.
Responsibilities:
- Manage and create a schedule of upcoming jobs for the week ahead, ensuring urgent requests are prioritised
- Daily review of customer call-out requests, updating schedules and communicating with the engineers
- Reviewing the logistics of each job, to ensure engineers travel time between sites is minimised
- Understanding the nature of repair/maintenance/servicing work required, to assign the relevant skilled Engineer for the job
- Working closely with the Service team to ensure the business meets client’s requirements
- Reporting on jobs completed on time in full, ensuring SLA’s are adhered to
- Reviewing any SLA failures, understanding issues that have resulted in down time and ways to eliminate in future. Escalating to senior management where necessary
- Ordering parts required for Engineers, in time for upcoming jobs
- Maintain a commercial focus, ensuring all required tasks remain profitable
Experience Required:
- A minimum 2 years experience of scheduling engineering works for external customers
- Good IT skills including use of Word and Excel
- Excellent verbal and written communication skills
- Ability to work independently and as well as part of a team
- Reliable and highly self-motivated
- Able to demonstrate excellent organisational skills and attention to detail
- Logical approach and effective problem-solving ability
- Good geographical knowledge
- Positive attitude with ability to influence productive changes
Benefits:
- Salary up to £30,000 DOE
- 24 Day annual leave plus stats
- 5% annual bonus (dependant on company performance)
Additional Information:
Please note the company is not able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Scheduling Supervisor, Engineer Customer Service Coordinator, Service Coordinator, Service and Operations Coordinator, Sales, Administrator, Scheduling Administrator, Client Service Support, Customer Service Executive, Resource Coordinator, Schedule Manager, Resource Planner, Scheduler, Scheduling Assistant, may also be considered for this role.
