Administration Assistant
About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business.
We are currently ranked 80 in the Top 200 UK Law firms and are a Legal 500 Recognised Leading Firm for both Personal Injury and Clinical Negligence. We have a 5-star ranking with Trust Pilot from over 5,500 reviews, which, coming from our clients, means a lot to us.
Role
Our clients are at the heart of everything we do. Whether it’s face to face, over the phone or online, we aim to go beyond our clients’ expectations by offering them a first-class experience.
Our New Client Team (NCT) is the first point of contact in the client’s journey and are therefore an incredibly important part of the firm as a whole.
As well as day to day admin style tasks you will also support on report checking and quality control. So you must have a keen eye for detail, within larger amounts of information.
You will be joining a smaller admin team of 4 administrators within the larger NCT team. All working together to ensure all client matters have a seamless transition between the New Client Team and other departments of the firm.
About the job
- Assisting with any queries / requests
- Inputting all details into computerised case management system
- Creating computerised files & generating legal documents correctly and quickly on a large number of files
- Accurately proof reading, checking & quality control of live files for hand over
- Setting up accounts for Enquiries / Litigation assistants to complete their processes
- Dealing with external client correspondence
- Establishing written contact with clients who are unable to speak with us on the phone
- Accurately recording all correspondence
- Administration support, such as typing, printing, filing, faxing, photocopying
- Communicating with our external associates
- Occasional reception duties
- Other ad hoc duties as required
Person Specification
- Admin experience is a must, ideally within a law firm or other professional services
- You must have excellent attention to detail; as a law firm we need things right every time
- You must be confident in handling large amounts of information accurately
- You will be working with various IT systems so strong IT skills are required and must be able to accurately follow processes
- Communication skills are important too, as you will be dealing with a range of different people
- As this role is supporting others, we are looking for someone who works well in a team and is happy to get stuck into tasks
- You will have GCSE Maths and English at Grade C or above
- A NVQ or qualification in business administration would be desirable
Salary, Hours & Benefits
- The salary is between £16,000.66 and £22,018.88 depending on age
- Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday but we are happy to consider alternative arrangements and reduced hours, please tell us upon application what you are looking for
- 23 days holiday, rising 1 day per year to a max of 26 days, plus bank/public hols.
- 3 holiday buy backs per year after 1 year of service
- Private medical insurance available after 2 years’ service
- Death in Service – 2 x salary based on annual salary only – eligibility commences when you join the company
- Active social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Bi annual Summer Barbecue
- Employee Assistance Programme which offers 24-hour helpline, Legal info and CBT – available immediately
- Free fruit delivered twice a week
Recruitment Process:
Interviews will be conducted by MS Teams and will include scenario-based questioning.
At Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job title of: Admin Assistant, Office Administrator, Administrator, Office Administration Assistant, Administration Clerk, Administrative Assistant, Office Coordinator, Receptionist, Secretary, Business Administrator, Support Administrator, Reception Administrator, Business Support, Executive Assistant, Personal Assistant, PA, Office Assistant, Office Coordinator, Office Manager, Clerk, Business Administrator, Finance Administrator, Finance Assistant, Accounts Assistant, may also be considered for this role.
