Job Title: 1st Line Support Engineer / Trainee IT Helpdesk Support
Location: Cheadle SK8 3GZ
Salary: £17K – £23K
Job type: Fulltime / Permanent (37.5 hours per week)
Ablyss Systems have specialised in providing software to the care industry for the last twenty years. They are now on the lookout for a helpdesk technician to grow and develop with the company
About the Role:
We are looking for a help desk technician to join our dynamic, growing business. We are looking for someone who has a passion for technology and is keen to get into this versatile industry. This is a great opportunity for someone looking to get a foothold into the world of IT and development.
We’re looking for candidates who ideally have experience working in either a technical support role, customer services role, or have experience working in a contact centre. They should love problem solving as this role will require them to investigate and resolve both technical and user questions. This aspect of the job will give them great experience in both dealing with customers and gaining a deeper understanding of technology, database programming and networking. Candidates will also need to be able to demonstrate good communication skills and patience to effectively work with both customers and internal stakeholders.
We are a very hands-on business, so this will give candidates a great opportunity to be involved in many different aspects of the business. Many of our staff have started their careers working in our tech support and have moved towards managing the team or towards a more programming-based role.
Job Responsibilities:
- Apply strong verbal and listening skills to develop a clear understanding of the business.
- Communicate directly with customers and stakeholders.
- Troubleshoot, investigate, and solve customers’ problems and complaints.
- Create templates for customers.
- Develop documentation where necessary.
- Keep records of correspondence and communications.
- Advise management on progress.
- When required support the critical business activity of software support.
Job Experience Required:
- Limited knowledge of software development environments.
- Strong interpersonal skills with an ability to communicate effectively. Presentation skills are desired but not required.
- Good organisational skills, analytical, time management, problem solving, prioritisation and planning skills.
- Computer literacy with Excel, Word, Access and other associated Microsoft products.
Benefits:
- Workplace pension in place
- Annual Leave is accrued over time 1-2 years 22 days (2-5 years 24 days) (5+ 26 days)
- (10+ 28 days)
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK.
Please click on the APPLY button to send your CV and Cover Letter for this role.
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