Job Title: Lettings Assistant
Location: Ashington
Salary: £11.59 per hour
Job type: Part time / Permanent
About Us:
The Northumberland Church of England Academy is a Multi Academy Trust that strives to provide a supportive, diverse and inclusive learning environment for staff and students.
An exciting opportunity has arisen for a Lettings Assistant to join the Trust and be a point of contact for those looking to hire the facilities within NCEAT, working to provide friendly and efficient customer service.
Main Roles and Responsibilities:
- Locking and unlocking the premises when there is a rental booking.
- Maintaining a visible, friendly and approachable presence during lettings to ensure that customer service standards are met.
- Ensuring there is no unauthorised access during the hiring period.
- Communicating effectively with customers renting the facilities and ensuring all needs are catered for where possible.
- Setting up equipment for different activities within the facilities, e.g. sports equipment, tables and chairs.
About you:
The successful candidate will ensure hirers are following guidelines/procedures correctly, and be responsible for the locking/unlocking of the buildings. They will also be ensuring the security of the premises and monitoring visitors in order to keep in line with fire safety regulations.
Requirements:
- Be physically able to undertake the manual aspects of this role i.e. moving equipment or furniture
- Have awareness of Health & Safety issues
- Be comfortable working alone, and in a team
- Have excellent communication skills both written and orally (face to face and telephone)
- Be comfortable dealing with customer complaints
- Have previous experience where customer service has been used i.e. dealing with members of the public
Our Benefits:
- Local Government Pension Scheme
- The Nest – Our nursery/childcare provision specifically for NCEAT staff
- Free Parking
- Cycle to Work Scheme
- Employee Assistance Programme – free 24/7 health and wellbeing support for all members of staff within the Trust
- 26 days holiday per year, plus bank holidays (full time staff)
Hours:
- Monday-Friday 5pm-10:00pm
- Weekends 8:30am -10:00pm (split shift)
Flexible hours are required on occasions throughout the year to suit the school, including cover for absence, if necessary. Any additional hours to be worked in agreement with the Trust.
This is an ad hoc position, with working patters usually falling on evenings and weekends so flexibility is essential, so if you are looking for a role that could possibly fit around other commitments then we look forward to receiving your application.
NCEAT is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All posts are subject to pre-employment checks, references will be sought and successful candidates will be subject to an enhanced DBS check.
Candidates with the relevant experience or job titles of; Lettings Administration, Lettings Manager, Experienced Letting Assistant, Lettings Advertising, Estate Agent, Lettings Organiser, may also be considered for this role.
