Job Title: Community Liaison Officer
Salary: £25,000 – £30,000 dependent on experience
Location: Edinburgh
Job Type: Temporary – up to 54 weeks from January 2024 (Flexible)
About Excalon
Excalon is a privately owned company established in 2002. With recent new business wins with multiple major clients adding to our existing portfolio of framework agreements and ongoing Major Projects, this is a particularly exciting time to join our business.
The Role
We have a new role for a customer liaison officer to join us on our Gorgie to Telford Project in Edinburgh. The work we carry out can affect communities, customers, and stakeholders in areas where activities are taking place. This role is therefore crucial to the successful delivery of the project whilst considering the needs of our client, customers, and the community of Edinburgh.
The Person
We are looking for an individual that is naturally proactive and organised, with the ability to build and maintain robust relationships with our client and customers within the community of Edinburgh. The successful candidate will be responsible for communication, customer liaison and complaints throughout the lifetime of the project.
High Level Responsibilities
- Maintain full and open communication during the lifetime of the project
- Deal with any issues arising from residents during the course of the project.
- Prepare letter drops for local residents to inform them of road works, diversion signs, and to provide contact numbers for residents and commuters to raise any issues or ask any questions
- Answer incoming telephone enquiries and resolve issues
- Provide excellent customer service in line with the Excalon Company ethos
- Attend client meetings relating to coordination, cooperation, consultation, and communication throughout the project works.
- Inform the client of any enquiries, complaints, and requests for information.
- Maintain and update customer records accurately and in accordance with GDPR
- Refer any issues relating to work to an operational Project Manager or Ops Manager
- Support the operational teams with client communication
- Organise contract and project documentation and maintain client records
- Provide any documentation or management information required for client meetings.
- Carry out general office administration duties required from time to time
- Support the Project Manager with any additional duties required to meet the needs of the business
Ideal Skills and Qualifications
- A strong customer champion
- Proficient in the use of Microsoft office suite
- Strong communication skills both written and verbal
- Good influencing skills
- Good ability to understand client needs
- Previous client liaison / customer service experience
About Excalon
Excalon is a leading infrastructure contractor specialising in the provision of services to the utilities industry. With recent new business wins with multiple major clients adding to our existing portfolio of framework agreements and ongoing Major Projects, this is an exciting time to join our business.
Check out our Case Studies on our website: Excalon.com
Working for us:
We appreciate our people are our greatest asset and reward them accordingly with a competitive salary, range of additional benefits, and the opportunity to grow and develop with us.
Benefits:
- Royal London Group Personal Pension Plan
- Group Life Insurance 1 x Salary
- Occupational Health Service
- Employee Assistance Programme
- Annual bonus scheme
All applicants must reside and have the right to live and work in the UK.
Please note we are not offering sponsorships at this time.
Candidates with the relevant experience or job titles of: Liaison Officer, Client Services Administrator, Customer Service Assistant, Project Assistant, Client Relationship Manager, Project Support Assistant, Construction Project Assistant, Residential Engagement Executive, Customer Service Officer, Technical Officer, General Manager, Office Manager, Construction Planning Assistant will also be considered for this role.
