Assistant Manager

Job Title: Assistant Manager

Location: Manchester

Salary: £27,000 – £30,000

Job Type: Full time, permanent

Zedify is shaking things up in the logistics sector by transforming the way first and last-mile deliveries are done in cities. Our unique system for consolidated, zero-emission deliveries ensures consumers get their items how and when they want and is helping to create healthier, more liveable cities.

Zedify has some great financial backers and is going through a period of significant growth. We’re looking for an Assistant Manager to work alongside our Hub Manager in Manchester.

The Role:

The purpose of the role is to support the Hub Manager in organising the hub day-to-day, ensuring that service standards are maintained, achieving operational efficiency targets, and following policies and Health & Safety procedures. You will be providing an exceptional quality of service to our customers and our customers’ customers and will be required to work some weekends.

Personnel

• Provide leadership and direction to all staff to ensure they deliver a quality service and remain motivated at all times.
• Ensuring courier time is well managed by checking riders have checked in and out of Deputy correctly.
• Liaise with the night shift supervisor on a daily basis, when necessary to ensure that all parcels are successfully sorted and routes assigned for depot riders.
• Support the training of new couriers in the Hub including onboarding training for new riders and ongoing training for couriers, liaising with People (HR) team.
• Work with Hub Manager in monitoring rider performance for all clients at e.g. Zara using a mixture of data metrics (including % downtime outside of doing drops, hourly drop rates, the average distance travelled) and qualitative measures such as staff debriefs or observations.
• Ensure that staff with Zedify uniform (including t-shirt and coat) wear it on all shifts.
• Highlight any employee issues to the Hub Manager and the People (HR) team and respond to communication on any action required.
• Check-in with riders regularly and be a positive face for the organisation.
• Mentor and champion new starters, assisting with any training queries they may have. Have regular check-ins and reviews with new starters.

Operational Management

• Add and manage all bookings from clients in Zedify’s delivery management systems by creating and planning rounds and assigning them to riders.
• Ensure that all deliveries are completed within the time allowed by our clients and that clients have sufficient evidence of delivery e.g. Proof of Delivery image.
• Ensuring that Health and Safety standards are maintained to statutory levels in the depot.
• Ensuring the necessary reporting is completed each week and that any actions are completed – highlighting any concerns to the People (HR) team.
• Maintain the depot premises to be clean, safe and tidy, any issues raised to your manager and any relevant departments including People (HR) and Operations teams.
• Manage the charging of Voi and TIER battery packs to ensure they are sufficient for the number of swaps the next day and to ensure they are charged in a safe manner.
• Support the hub manager in communicating standard operating procedures (SOPs) to all staff including distributing SOPs digitally and physically.
• Be a rider when needed to ensure that parcels are delivered when we are low on courier numbers or special requests come in.

Finance

• Approve timesheets when the hub manager is unavailable: including checking that all the rider check-in and check-out times are correct, checking that break time is included, checking against Alas and other systems to check that riders do not have a high amount of downtime outside completing drops.
• Ensure all rota systems are accurate and correct on Deputy.
• Updating any sick/annual leave in Deputy as required.
• Highlight to finance any inaccuracies or missing information that may be required.

Client Management

• Respond to communications from key national clients (Zara, Grubby, TIER/VOI) on parcels that are undelivered, or address details that have changed etc.
• Liaise with riders to ensure that parcels are delivered where possible.

Sales and Marketing

• Work with all staff to promote promotions and raise Zedify brand awareness.
• Report any feedback to the relevant department (Sales, Marketing).

We offer a competitive salary, 25 days holiday, bonus and/or share options, a cycle-to-work scheme as well as a great team culture to work with. We look forward to hearing from you.

Please click the APPLY button and to submit your CV.