Job Title: Customer Service Representative – New Client Team
Location: M22 4HH
Salary: £23,000 per annum
Job Type: Full Time or Part Time, Permanent
Express Solicitors are currently ranked 93 in the Top 100 UK Law firms. We have a 5-star ranking with Trust Pilot from over 5,500 reviews, which, coming from our clients, means a lot to us. Our clients are at the heart of everything we do.
The Role:
We are looking for Customer Service Representatives to be the first point of contact in our client’s journey with Express. Therefore we are looking for customer service advisors, who can genuinely connect with our clients, while getting things done.
You will be responsible for client experience from first contact until signed up and the file is transferred to a solicitor.
Working towards targets you will be rewarded with achievable commission paid on a monthly basis.
About You:
- Are you a customer service superstar and excel at giving a first-class service?
- Do you have a background in either retail, call centres, hospitality, financial services or claims management?
- Are you happy to assist clients on either the telephone or face to face, discussing their injuries and obtaining details about their accident?
- Do you enjoy building strong relationships whilst also being able to objection handle?
- Are you super organised and able to handle multiple enquiries at a time?
- Do you genuinely want to help and support people?
If this is you and you want a role with excellent training and support then click apply today!
Salary, Hours & Benefits:
- Competitive Remuneration of £23,000 per annum with hours worked after 6pm being paid at an enhanced rate (time and a half) as per the alternate week shift pattern and uncapped commission but average earnings £2,000 per annum.
- Overtime Pay – £12:50 per hour
- 3/2 alternative working from home pattern staff after probation
- 23 working days holiday (pro rata if reduced hours) Time in lieu for any bank holidays worked.
- Lots of other benefits like holiday buyback, death in service, free fruit, Employee Assistant Programme, paid for social events, and annual flu jabs.
We rate skill and ability above all else and our recruitment policy encourages applications from all
Working Days:
We have a number of different shift patterns available for this role however we do require a minimum of 3 days per week and this must include one weekend day.
We will consider applicants who can do:
- Only Late Shifts
- Only Early Shifts
- Split Days
- Evening only e.g. 3-8pm
Our Standard Working Hours & Shift Pattern is as below
Early Shift: 08.30 – 17.00
Late Shift: 12.00 – 20.00 (11:30 – 19:30 on Friday)
Saturday – Sunday: 10.00 – 18.00
Bank Holidays (if applicable): 10.00 – 18.00
There will be an initial paid training period.
Recruitment Process
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If this is, you and you want a role with excellent training and support then click apply today!
Please click the APPLY button and submit your CV and Cover letter for this role.
Candidates with the relevant experience or job title of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.
