Job Title: Claims Handler
Location: Halifax
Salary: Competitive
Job type: Permanent, Full time
Purpose of the Role:
To pro-actively handle technical and complex Third Party injury cases in an efficient and effective manner in order to achieve business objectives and meet the defined customer service proposition.
Main Duties:
- To contribute to the delivery of the key performance targets by achieving own objectives effectively e.g. productivity, leakage, budget and service targets
- To handle and resolve complex technical cases or referrals and/or complaints within own authority limit
- To gather and accurately analyse appropriate information in order to make the best business decision aligning with the total and /or partial resolution of Third Party`s needs
- To take proactive steps to effectively deal with claimants solicitors in order to achieve overall team objectives
- To provide guidance and support to others in the team so that overall team effectiveness is enhanced
- To follow agreed processes, policies and procedures to ensure quality and service standards are met and leakage is minimised
- To undertake activities for the team as delegated by the team leader where required in his/her absence to ensure that team performance is maximized
- Good understanding of Personal Injury pre-action protocol and claims procedures, products and services
- Taking a commercial attitude to deliver the optimum savings and time to settle.
- To comply with relevant legislation and regulatory requirements.
Education and Experience:
- Experience of working within an Legal/Insurance environment handling RTA/EL/PL third party injury claims
- Knowledge/experience of claims handling with an “enabling” case management system
- Understanding of damages awards research tools
- Takes the initiative to ensure that problems are resolved quickly
- Ability to take a proactive results oriented claims approach
- Experience working within agreed authority levels which have involved settlement delivery options available
- Demonstrate a commercial attitude showing ability to deliver the optimum savings and time to settle.
- Proven ability making decisions on legal liability, assessment of damages
- Flexible and team player with limited direct supervision
- Proven ability to build relationships with others
- Is able to convey by telephone and written communication complex issues in a straightforward, clear and easily understood manner.
- Confident communicator both verbally and in writing
- Select appropriate solutions and have working knowledge of how they are delivered
The Company is a Specialist Defendant Insurance Practice with offices in London, Manchester, Leeds, Evesham, Liverpool and Edinburgh. The firm works with Insurance Companies, Corporate and Public Sector Clients and the Lloyd’s market.
The firm is committed to providing a non-discriminatory and harassment free working environment for all its employees. All offers are subject to satisfactory DBS checks, credit check and professional/personal referee checks.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Legal Claims Handler, Insurance Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Fraudulent Claims Handler, Insurance Fraud, Fraud Claims Handler, Personal Injury Claims Handler, Case Handler, Customer Claims Handler, Claims Advisor may also be considered for this role.
