Job Title: Customer Service Team Leader
Location: East Suffolk Council, Melton (IP12 1RT)
Salary: £29,269 – £32,076 per annum
Job Type: Full Time, Permanent
Working Hours: 37 hours per week (8.30am – 5.00pm)
Closing Date: 12 November 2023
Interview Date: 29 November 2023
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.
About The Role:
We have an exciting opportunity for a Customer Services Team Leader to join the Customer Services Team. You will be responsible for leading a committed and highly skilled team of staff providing a first-class customer service experience.
You will be responsible for the day-to-day line management of staff in the Customer Services team, including performance management, recruitment, sickness monitoring, managing leave requests, coaching and training.
Your role in leading the customer service team will play an essential part in the customer experience and delivering a service that provides high standards of quality, efficiency, and value for money.
We operate a flexible, hybrid working model consisting of both office and home working. Due to the nature of this post, you will be required to be in the office at Melton (near Woodbridge) approximately 3 days per week.
What you will need:
We are looking for a pro-active individual with previous supervisory experience, who can motivate, organise and coach a team to continuously improve how services are delivered.
You will be an excellent role model, who is customer focused with high levels of initiative and excellent communication skills. If you think this sounds like you, we look forward to hearing from you!
Why work for us?
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video on YouTube and hear why our employees think it is such a great place to work.
Here are some of the main benefits:
- Great opportunities for training and development
- Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services
Please click on the APPLY button and you will be redirected to the Council’s careers page.
Candidates with the experience or relevant job titles of; Service Delivery Manager, Senior Customer Service Representative, Client Services, Senior Client Services Executive Customer Service Advisor, Customer Services Supervisor, Customer Relationship Executive, Customer Service Manager, Team Manager, Admin Team Leader may also be considered for this role.
