Job Title: Operations and Scheduling Coordinator
Location: Remote / Southampton, Hampshire
Salary: Up to £30,000 plus pension DOE
Job type: Flexible full or part time considered, Permanent
We are committed to providing remote and flexible work options for the ideal candidate. If you’re interested in applying but need work hours for example that accommodate childcare or other responsibilities, we are happy to consider.
Start Date: Immediate
The company supplies, installs, maintains and repairs PE and sports equipment in school gyms, playgrounds and sports halls mainly in the South East and the Midlands. This is a remote role working from home with travel to team meetings so anywhere in Hampshire and Dorset within 1 hour travel from Ringwood would be suitable.
We are looking for someone who enjoys varied and challenging work, wants to be part of a small friendly team and has excellent organisation and planning skills, and written and verbal communication skills. The successful applicant will be accountable for the day-to-day coordination and allocation of jobs for a team of engineers and responsible for quoting and obtaining orders, maintaining contact with customers and efficiently planning the engineers jobs on site including preparing job paperwork and ordering parts.
This is a great opportunity for a varied and interesting career in a key position within a small company. The role is full time but we will consider part time for example to accommodate school hours.
The Role:
It’s a small team so you will be involved in every aspect of the business and with every member of the team and our customers.
Your key duties will include:
- Handling all customer enquiries by e-mail and phone
- Producing and following up all quotes to obtain orders
- Scheduling engineers for maintenance and repairs on site to utilise time efficiently and minimise travel time
- Preparing job paperwork and liaising with the Team Leader to ensure risk assessments and any other relevant documentation is provided to the engineers
- Ordering parts required for sales and service jobs and ensuring deliveries are made on time for all jobs
- Checking service reports, sending out repairs and new sales quotes and following up with customers
- Creating and sending invoices when jobs have been delivered/completed
- Maintaining accurate records of service and sales activities and ensuring information on the company database is up to date and accurate
Skills and experience required:
- At least 2 years’ experience in a similar scheduling and coordination role
- Excellent organisation and planning skills
- Excellent written and verbal communication skills
- Able to build and maintain good relationships with customers
- Able to interpret customer technical queries and relay accurate information to engineers
- Excellent attention to detail
- Able to work on your own initiative, manage time and workload effectively and be flexible
- Good working knowledge of Word, Excel, and using a customer database
Due to the varied nature of the role it would suit someone with an organisation, planning, scheduling or coordinating background who is looking to be involved with all aspects of a business.
What you will get in return:
Salary up to £30,000 plus pension, depending on your experience and any relevant qualifications.
Working hours from 8.30am to 5.00pm with ½ hour for lunch, 4 weeks holiday pa
Due to the nature of the role, the company will not be providing a sponsorship or relocation package for this position, therefore, candidates will only be considered if they are eligible to both live and work in the UK without sponsorship
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Operations Coordinator, Service Coordinator, Service and Operations Coordinator, Sales Coordinator, Scheduling Coordinator, Scheduling Supervisor, may also be considered for this role.
