Job Title: National Referral Mechanism Adviser x2
Location: Homebased (Dover)
Salary: £27,275 – Increasing to £31,059 following successful completion of a 6 months probation period
Job type: Fixed term until 1 November 2024
About us:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Role:
We are currently looking for National Referral Mechanism Advisers to join our dedicated and Safeguarding team, on a fixed term contract with the potential for this to be extended or made permanent.
The successful candidate will have excellent communication skills. They will be motivated and organised with the ability to work empathetically.
The role of the National Referral Mechanism (NRM) Adviser is to provide a high-quality professional support service to victims of human trafficking and modern slavery. The adviser will assist with the completion of NRM referrals, they will also submit reconsideration requests, liaise with third-party referrers, and managing databases and inboxes.
If you have experience working with vulnerable people, demonstrable experience of partnership working and are looking for an exciting role that makes a difference, we’d love to hear from you!
Duties and Responsibilities:
- Ensure compliance with all applicable regulatory requirements, policies, and procedures to provide the correct processing of NRM referrals to all who require this service
- Assist with completion and submission of NRM referrals, handling cases empathetically
- Assist with reconsideration requests and ongoing case management
- Support with the management of databases and monitoring of the NRM inbox
- Maintain good relationships with third-party referrers, liaising with them on support for the client
- Develop and maintain effective working relationships with the Single Competent Authority, escalating issues on specific NRM referrals or general processes
- Collect and provide information to NRM Lead and Management as and when required
- Adhere to safeguarding policy and procedures, escalating any concerns to NRM Lead and Safeguarding Manager
- Work in close partnership, both with other members of the NRM team and other Migrant Help departments to promote collaborative working
- Keep up to date with legislation and the impact it may have on clients and disseminate as appropriate to the team
- Provide support to clients and undertake any other duties as directed by the NRM Lead
The experience and skills you need:
- Experience of working in a client focused environment, providing customer service to clients.
- Experience working with vulnerable people.
- Working knowledge of trafficking and modern-day slavery.
- Ability to explain complicated information to Service Users including the use of an interpreter
What else to expect:
- The safeguarding team is open Monday to Friday, you will work hours between 9am and 5pm.
- This is a homebased role; however, they may be a requirement for travel to meetings dependent on operational needs.
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to complete the application form for this role.
Candidates with the relevant experience or job titles of: Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Representative, Customer Advisor, Customer Support, Customer Service Advisor, Customer Services Officer may also be considered for this role.
