Job Title: Customer Support Linguist (French, Dutch, German Speaker)
Location: London
Salary: Competitive
Job Type: Permanent, Full Time.
About us:
Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products.
About the role:
Are you looking for an exciting, challenging and rewarding long-term career opportunity?
We are looking for charismatic and confident trilingual professionals, fluent in English, German, French and/or Dutch languages, to join our existing customer service team to provide unrivalled customer support across a range of private and public sectors for our large portfolio of award winning environmental and safety products.
If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further.
The successful candidate with be provided with full and comprehensive training.
Duties and Responsibilities:
- Providing overseas customers with product information in response to requests by email and telephone. (The majority of contact is through email)
- Responding to inbound telephone calls and LiveChat enquires
- Providing German customers with quotations for products
- Answering queries in terms of stock, delivery times, accounts, and production
- Processing sales orders
- Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order
- Chasing customer payments
- Translating product sales literature and general documents
- Monitoring lead times and deliveries
About you:
- Trilingual / Polyglot.
- Fluent in either three languages; English, German, French, Dutch.
- Strong verbal and written communication skills.
- Confidence, charisma and keen to progress a long-term career.
- Some experience within a sales or customer service environment / familiar with client interactions.
- Good administrative, organisational and time management skills.
- Good team player.
- Ability to solve problems.
- Commercial awareness and professional.
- Willing to learn
- Valid UK Driving Licence (Essential)
Benefits:
- A competitive commencing salary
- 33 days annual leave
- Flexible annual leave
- Comprehensive training programmes
- Company Final Salary Pension scheme after a minimum of two years’ service
- Life insurance after a minimum of two years’ service
- Pension through NEST within 3 months of start date
- Cycle to Work Scheme (subject to minimum criteria)
- Flexitime / Hybrid Working (subject to minimum criteria)
- Long Service Awards
- Private health care scheme after a minimum of one years’ service
- Cashback plan for dental care, eyecare, prescriptions, physiotherapy and more
- Subsidised on-site Café / social space
- Team building
- Paid charity days and company events
- Relocation Support
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Trilingual, Polyglot, Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Overseas Support, International Business, Language Skills, German, French, English and Dutch may also be considered for this role.
The Glasdon Group Limited is an equal opportunities employer.
