Job Title: Customer Satisfaction / Customer Service Advisor (part-time)
Location: Weston-super-Mare
Salary: The annual salary for this role is £24,000 per annum (pro rata)
Job Type: Part Time – We are looking for a candidate to work 18-22 hours per week between the hours of 9.00am and 5.00pm Monday to Friday. There is flexibility on how the hours can be spread across the week, however ideally some hours will be worked on a Thursday and Friday.
We are…
The Mobility Furniture Company is a national company with its Head Office in the South West of England. Our reputation means everything to us, and we do everything we can to make sure that our customers are delighted with any chair, settee or bed they buy from us. That’s why we have a comprehensive Customer Charter and Employee Values. This means that before a customer takes the first step towards buying one of our products, they can understand what to expect from our high level of service, and our employees understand what is expected of them to facilitate this.
We are looking for…
We have an exciting opportunity to join our Customer Satisfaction team. This team works in conjunction with other departments to manage the customer cancellation process from start to finish.
As a Customer Satisfaction Advisor, you will make and receive calls regarding customer cancellation requests and complete the associated administration. This will include written correspondence and ensuring the inhouse database is kept up to date with correspondence and relevant information.
There will be a selection of reports that you will compile regularly regarding different aspects of the departments focus.
You will manage and coordinate after-sales queries and issues from receipt through to resolution, to include:
- Taking escalated calls from customers to fully understand and document their issue or query.
- Liaise with colleagues in other teams to coordinate resolutions to the issues raised.
- Ensure the inhouse database is kept fully updated with correspondence between the customer and the company.
- Proactively take the lead in corresponding with customers to keep them fully informed as to how their issue or query is progressing.
The ideal candidate will have strong experience in a customer service role, where they have dealt with escalated and sometimes sensitive customer issues. They will be compassionate in their approach and actively listen and communicate exceptionally well. They will have a good understanding of the consumer rights act, including the areas that apply to bespoke orders.
A high level of accuracy and attention to detail is vital, with the role holder being proactive and taking ownership of their responsibilities.
Why work for us…
The successful candidate will receive full training on our products and services as part of a structured induction.
Benefits:
- 20 days holiday plus 8 Bank Holidays, rising by one day per year up to 25 days holiday plus 8 Bank Holidays (pro rata).
- Salary Sacrifice Company Pension Scheme, with life assurance.
- After successful completion of their probationary period the successful candidate will be eligible to receive the Bupa Cash Plan benefit.
Closing Date – 16th November 2023.
If you’re interested in the role and would like to put yourself forward, please hit APPLY Early applications are encouraged for all vacancies. The Mobility Furniture Company reserves the right to interview and appoint prior to the closing date, should we be able to appoint an appropriate candidate.
Applicants must be eligible to work in the UK.
Candidates with the experience or relevant job titles of: Customer Service, Data Entry, Processing, Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Admin Assistant, Receptionist, Administrator, Admin, Administrative Assistant, Secretary, Support Administrator, Company Receptionist, Customer Support, Client Service, Hire Controller and Hire and Sales Negotiator may be considered for this role.
