Job Title: Service and Sales Coordinator
Location: Ringwood, Hampshire (Remote Working)
Salary: Up to £30,000 plus pension DOE
Job type: Full time, Permanent
Start Date: Immediate
The Company supplies, installs, maintains and repairs PE and sports equipment in school gyms, playgrounds and sports halls mainly in the South East and Midlands. This is a remote role working from home with travel to team meetings so anywhere in Hampshire and Dorset within 1 hour travel from Ringwood would be suitable.
We are looking for someone who enjoys varied and challenging work, wants to be part of a small friendly team, has excellent organisation skills and who will take a key role in the day to day coordination of a team of site based technicians delivering excellent customer service. The position holder will be responsible for the efficient planning of technician’s jobs on site, preparing job paperwork and ordering parts, maintaining contact with customers and the team and sales administration to deliver excellent customer service to all customers.
This is a great opportunity for a really varied and interesting career in a key position within a small company.
The Role:
It’s a small team so you will be involved in every aspect of the business and with every member of the team and our customers.
Your key duties will include:
- Handling all customer enquiries by e-mail and phone, providing excellent customer service and product knowledge
- Scheduling technicians for maintenance and repairs on site to utilise time efficiently and minimise travel time
- Producing quotes, processing orders, preparing job paperwork
- Liaising with the Team Leader to ensure risk assessments and any other relevant documentation is provided to technicians
- Ordering parts required for sales and service jobs and ensuring deliveries are made on time for all jobs
- Checking service reports, sending out repairs and new sales quotes and following up with customers
- Creating and sending invoices when jobs have been delivered/completed
- Maintaining accurate records of service and sales activities and ensuring information on the company database is up to date and accurate
Skills and experience required:
- At least 2 years’ experience in a similar scheduling and coordination role
- Excellent, organisation and planning skills
- Excellent communication skills over phone and email
- Ability to build and maintain good relationships with customers
- Ability to interpret customer technical queries and relay accurate information to technicians
- Good attention to detail
- Ability to work on your own initiative, manage time and workload effectively and be flexible
- Good working knowledge of Word, Excel, and using a customer database
Due to the varied nature of the role it would suit someone from a service administration/coordinator background who’s looking to move into a more client facing role but is willing and able to be involved with all aspects of business.
What you will get in return:
Salary up to £30,000 plus pension, but negotiable depending on your experience and any relevant qualifications.
Working hours from 8.30am to 5.00pm with ½ hour for lunch, 4 weeks holiday pa
Due to the nature of the role, the company will not be providing a sponsorship or relocation package for this position, therefore, candidates will only be considered if they are eligible to both live and work in the UK without sponsorship
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Customer Service Administrator, Customer Service Coordinator, Service Coordinator, Service and Operations Coordinator may also be considered for this role.
