Job Title: Deputy General Manager
Location: Forest Row
Salary: Competitive
Job type: Full Time – Permanent
About us:
Surrounded by the Ashdown Forest, the woodland that inspired his Winnie The Pooh stories, the Ashdown Park Hotel and Country Club offers the heights of luxury in the heart of East Sussex. Country house hotels in Sussex don’t come more luxurious, or offer such a magnificent combination of elegance, style, award winning dining and outstanding business and leisure facilities.
About the role:
A rare opportunity has arisen to take over the role of Deputy General Manager at Ashdown Park Hotel & Country Club to assist the General Manager in the development of the team to maintain the hotel’s reputation as one of the finest 4 Red Star hotels in the UK.
The purpose of this role is to support and represent the General Manager in all areas of the function, with a primary focus on the day-to-day operation and guest service of this luxury country house property with multiple Food & Beverage outlets, including an award-winning Fine Dining Restaurant, stylish Brasserie, Lounges & Cocktail Bar, Conference & Banqueting suites, as well as a Country Club, Spa and Golf Course. As Deputy Manager you will a have a keen eye for detail ensuring the highest standards of presentation and service at all times so we achieve a minimum 85% score on our guest satisfaction feedback.
Key responsibilities:
- Deputise for the GM in their absence
- Ensure the smooth running of the operation
- Forward planning of the operation in all areas of the business
- Compilation of the Duty Management rota, ensuring sufficient management cover to suit the needs of the business
- H&S management
- Supportive leadership of direct reports
- Project management as requested by the General Manager
- Third party contract management
The ideal candidate:
- Proven experience of a senior management role within a similar size luxury hotel.
- A desire to always offer the highest levels of hospitality and service to our guests.
- Be a confident and motivational leader.
- Be well organised and an excellent communicator.
- Have knowledge of stock taking and financial awareness.
- Have the ability to understand and foresee the needs of the hotel as a whole, be able to prioritise and problem solve.
- Remain calm under pressure and have a proactive approach.
Benefits:
- 28 days paid leave per year increasing with service to 33 days
- Career development with accredited training providers
- IIP recognised friendly work environment
- Personal Health Insurance provided by Aviva
- Enjoy £60 room rates across the Elite Hotels collection
- Advantageous Friends and Family rates at Elite Hotels
- 30% discount on food & beverage
- 30% discount on Spa treatments
- Long Service Awards
- Employee Recognition Programme
- Generous ‘refer a friend’ Bounty incentive
- Employee Assistance Programme
- Free meals on duty
- Free parking
- Free uniform laundering
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience or relevant job titles of; Regional Manager, Operational Manager, Cluster Manager, Cluster Revenue Manager, Hotel Manager, Commercial Director, F&B Manager, Food and Beverage Manager, General Manager, Hotel General Manager, Business Manager, Area Hotel Manager, Hotel Revenue Manager, Hotel Coordinator, Regional Hotel Coordinator, Hotel Director, Hotel Management, Revenue Manager, Hotel Property Management, Senior Management or Hotel Development will also be considered for this role.
