Job Title: Application Support Analyst
Location: London
Salary: Up to £40K + 10% bonus
Job Type: Full Time Permanent
Welcome to Tenerity – Where Customer Engagement Meets Innovation!
About the role …
At Tenerity, we are innovating the way our clients engage with their customers by providing them with next-generation technology and exceptional services. Our approach is centred around transparency and trust, redefining loyalty and creating meaningful connections that drive value.
Join our vibrant and forward-thinking organization, where collaboration and excellence thrive. We take pride in our team-oriented culture, fostering an environment of mutual respect, open communication, and continuous personal and professional growth. At Tenerity, we empower our passionate team to push boundaries, unleash their creativity, and make a real impact in the world.
Discover a workplace that values your ideas and empowers you to make a difference. Join us at Tenerity and be part of a thrilling journey where innovation knows no bounds.
What to expect …
- Provide production support for AWS Cloud & Nextgen Platform (Basic Java or any other programming skills, PL/SQL and basic Mobile app knowledge is mandatory)
- Develop and maintain PL/SQL scripts to retrieve data for troubleshooting, analysis and reporting
- Follow standards for IT Infra administration and AWS operation including the scheduling, running, monitoring, logging, management of errors
- Recovery from failures, and validation of outputs to target systems
- Experience with data modelling concepts and familiarity with data modelling & data configuration tools
- Sound Knowledge in API & Micro services
- Hands on experience in automating manual support operations
Secondary Skills …
- Provide 2nd line applications support for business Applications suite including website technologies.
- Perform root cause analysis for application incidents
- Perform daily maintenance and monitoring tasks, which allow the smooth running of systems, and prevent problems from occurring
- Provide On call Support (as part of roster)
- Support Ticket (Incident) management
- Raise tickets for 3rd line development teams and manage to resolution ensuring your customers are updated
- Identify and develop utility software that can help automate and pro-actively manage the support status of business applications
- Work with 1st and 3rd line groups to demonstrate ownership of problems and ensuring that the 1st line group are able to keep the customer updated with progress
- Prepare and maintain support documentation for new product applications
- Interact with different teams within Business and IT Operations for investigation of incidents, understanding changes being introduced via new projects
- Share knowledge in a clear reproducible manner to the Application Support team
- Be involved and lead support for new projects into production
As our 2nd Line Support, you will manage the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
Work-Life Balance:
We understand the importance of work-life balance. Our flexible working arrangements allow you to find the perfect harmony between your home and Tenerity offices, prioritising your needs, your family, and your customers.
What We Offer:
At Tenerity, we truly value our exceptional employees, and recognize the significant contributions they make. We understand the importance of acknowledging your commitment, aspirations, and achievements. That’s why our rewards package is consistently reviewed to ensure it’s aligned with your ambitions and accomplishments.
- Flexibility in work schedule
- Salary – up to £40K + 10% bonus
- Comprehensive benefits package
- Competitive compensation range
- Performance-based grade system
Don’t miss out on this opportunity to be part of an organization that embraces innovation, encourages creativity, and promotes personal growth.
Join Tenerity today and make a difference in the world!
Candidates with the relevant experience or job titles of: Software Developer, Software Engineer, Infrastructure Engineer, IT Developer, Senior Developer, Programmer, AWS, Lead Developer, Technical Developer, Cloud Infrastructure Engineer, Systems Developer, Software Development, IT Solutions Software Developer may also be considered for this role.
