Client Adviser – EUSS

Job Title: Client Adviser – EUSS

Location: Newcastle / Hybrid

Salary: £27,275 – Increasing to £31,059 following successful completion of a 6 months’ probation period

Job type: Fixed Term until 31 March 2024

About us:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

The Role:

You will be organised and customer focussed, have demonstrable experience providing advice and information within an organisation and working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients.

The aim of the project is to provide practical support to vulnerable EU citizens through information giving, advice and provision of technology and assistance to help them make their EU Settlement Scheme applications. The successful candidate will work as part of the European Settlement Scheme (EUSS) team providing advice, guidance, assistance to complete and support applications and briefings to eligible EU clients in outreach and community settings. They will contribute to the overall success of the organisation in accordance with Migrant Help’s aims and objectives, by providing high quality service to clients.

Duties and Responsibilities:

• Provide advise/casework for applicants wishing to obtain pre-settlement/settlement status in the UK – this may be face to face, via phone or video conferencing
• Raise awareness of the requirement to apply for Settled Status through social media, communications and engaging with migrant communities
• Act for the client where necessary by negotiating, drafting or writing letters and telephoning
• Negotiate with third parties
• Provide advice, information and support to EU clients, within the specification of the Grant Agreement with the Home Office in a variety of outreach and engagement settings
• Provide a support service to EU clients to complete Settlement or Pre-Settlement application forms online and ensure that all applicants are aware of eligibility criteria
• Provide outreach for vulnerable clients and those with additional support needs, at designated locations, throughout a specific region
• Provide advice on general matters
• Liaise and cooperate with relevant statutory and voluntary agencies on behalf of clients as necessary
• Ensure Migrant Help’s Safeguarding policy and procedure is implemented where necessary
• Deliver community engagement activities to a high standard and ensure that applicants fully understand the information provided
• Work with host organisations to a high professional standard ensuring excellent communications and productive partnership working
• Ensure accurate records are kept on the EUSS database
• Provide statistical information on the number of clients and nature of cases and provide regular reports to EUSS team
• Monitor service provision to ensure that it reaches the widest possible client group

About you:

• Experience of undertaking advocacy in a sensitive manner
• Experience of working in a fast paced, target driven environment
• Excellent computer skills (Word, Excel and databases) particularly in making and keeping accurate and timely records
• Have high attention to detail and ability to problem solve
• Excellent organisational skills with the ability to work under pressure
• Excellent communicator & skills in liaison and negotiation with agencies on behalf of clients

What else to expect:

• This is a hybrid role and therefore travel is required where necessary

This post is subject to a Disclosure and Barring Service (DBS) check: Therefore, the applicant must be able to provide:

• Documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

Benefits:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.

Please click on the APPLY button to complete the application form for this role.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

Candidates with the experience or relevant job titles of; Client Advisor, Senior Advisor, Enquiries Advisor, Client Service, Customer Services, Customer Service Representative, Customer Advisor, Customer Support, Customer Services Officer will also be considered for this role.