Job Title: Client Adviser – Napier
Location: Napier Barracks
Salary: £27,275 – Increasing to £31,059 following successful completion of a 6-month probation period
Job type: 12 Month Fixed Term
Closing Date: 10 September 2023
About us:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
The Role:
The successful candidate will be organised, adaptable and have the ability to work collaboratively
The post-holder will work as a part of the Asylum Services team who support residents of Napier Barracks; providing advice, guidance, assistance and support to eligible asylum seekers.
The post holder will contribute to the overall success of the organisation in accordance with Migrant Help’s aims and objectives by proving a high-quality service to its clients
If you are an effective communicator with demonstrable experience in problem solving and are looking for an exciting role that makes a difference, we’d love to hear from you!
Duties and Responsibilities:
- Provide advice and support to asylum seekers, within the specification of the AIRE contract with the Home Office
- Provide a support service to asylum seekers to complete asylum support application forms (ASF) for support under Section 95 and Section 4 of the Immigration and Asylum Act 1999.
- Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within required timescales and assist clients to notify the authority of prescribed change of circumstances
- Provide telephone advice as may be required and support the telephone advice line by assisting clients to complete asylum support applications by telephone and by appointment
- Provide guidance on immigration related matters advice within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level
- Provide advice on general matters e.g., sign-posting in addition to providing advice on the Voluntary Assisted Return
- Act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs
- You will work closely with the AASC provider, home office, Health team and other NGO/VCS organisations based at Napier
- Deliver key touch point briefings to a high standard so that applicants fully understand the information provided. Ensure that information books are given out accordingly
- Make contact with dispersal accommodation providers and other relevant agencies, providing letters as appropriate, to ensure clients are appropriately supported in their dispersal area
- Keep full accurate and up-to-date case records, complete case follows up within the requisite time scales and undertake any necessary administrative tasks
About you:
- Experience of undertaking advocacy in a sensitive manner
- An understanding and observance of impartiality and confidentiality
- Skills in liaison and negotiation with other agencies on behalf of clients
What else to expect:
- This post is based at Napier Barracks, however may require travel and therefore flexibility will be required
- The team operate Monday to Friday between the hours of 8:30am and 5pm
- This post is subject to a Disclosure and Barring Service (DBS) check & Counter Terrorism Clearance (CTC) For CTC application applicant must:
- Be able to provide a valid passport eg. 10-year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme.
Please click on the APPLY button to complete the application form for this role.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
Candidates with the experience or relevant job titles of; Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Representative, Customer Advisor, Customer Support, Customer Service Advisor, Customer Services Officer will also be considered for this role
