Job Title: IT Support Engineer
Location: In Person, Potters Bar (EN6)
Salary: £35,000 – £40,000 per annum depending on experience + benefits
Job Type: Permanent, Full Time
We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail.
The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations.
What will I be doing:
You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system.
Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects.
Requirements:
- Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-person
- Confident verbal and written communicator with both clients and colleagues
- Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure.
- Thrive on understanding and being aware of new and current technologies.
- Ability to research new products and information around technical solutions that resolve client issues.
- Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365 and Windows Server and Desktop operating systems.
- Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks
- Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
Who will I be working for:
Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire.
Our close-knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things.
