Job Title: Customer Service Advisor (Move Manager)
Location: Newcastle
Salary: £20,500 per year
Job Type: Permanent, Full Time.
Pickfords are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. A competitive salary will be offered alongside the opportunity to work in a well-established company.
Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.
Job Purpose:
- To ensure the highest level of move management is offered to clients throughout the move process, thus ensuring customer satisfaction and repeat business.
- To maximise the job profitability of allocated moves through tight cost control.
- To proactively liaise with internal service departments and service partners.
- To arrange and book all services with internal departments, partners and suppliers ensuring that the client’s expectations are met and consistent service excellence is provided.
Main Responsibilities:
- To ensure enquiries, bookings and moves are actioned in a timely manner
- To ensure Microsoft Dynamics is updated with client information and that all relevant
- parties are updated appropriately in line with agreed time lines
- To arrange efficient and prompt move management
- To ensure prompt response to e-mail enquiries / rate requests
- To ensure superior customer service levels
- To meet transportation and accounting deadlines
- To identify sales opportunities from your allocated client base ensuring these are advised to
- the sales team for future development
- To provide support to the rest of the team
- To attend team meetings making a positive contribution to team and company aims in line
- with SLA’s/KPI’s
- To comply with all company rules and H&S regulations within the working
Skills, Knowledge & Experience Required:
- Superior customer service
- Strong administration and problem-solving capability
- Ability to prioritise and manage a large number of job files efficiently
- Commercial awareness to maximize job profitability
- Flexible approach and adaptable to change
- Create a great customer experience with the ability to build rapport with customers,
- partners and suppliers
- Ability to communicate effectively on all levels
- Excellent time management with the ability to work well under pressure
- Passion for completing all tasks to the highest standard and be driven by results
- Proficient IT skills – Office, Word, Excel.
Extra Info:
If you feel have the skills and experience to become our Move Manager, please click ‘apply’ now – we’d love to hear from you!
Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Candidates with the relevant experience or job titles of: Customer Service, Data Entry, Processing, Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Admin Assistant, Receptionist, Administrator, Admin, Administrative Assistant, Secretary, Support Administrator, Company Receptionist, Customer Support, Client Service, Hire Controller and Hire and Sales Negotiator may also be considered for this role.
