Senior Community Engagement Officer

Job Title: Senior Community Engagement Officer

Location: Hampton

Salary: £33,000

Job type: Hybrid working with the ability to work from Hampton area and travel to other locations in High Wycombe, Solihull, Surbiton.

Royal Star & Garter was founded in 1916 to care for the severely injured young men returning from the battlegrounds of the First World War. Today, our mission is to provide an outstanding range of quality care and therapies to veterans and their partners living with disability or dementia.

Benefits:

• Pension contribution of 7.5% by the charity
• Life assurance (3 x salary)
• Regular supervision and on-going development opportunities
• Comprehensive induction programme and regular in-house training opportunities
• Access to mental health support and other employee assistance services
• Modern working environment
• Fixed rota working pattern
• Reimbursement of professional fees
• Maternity, paternity & adoption leave with topped up pay
• Blue Light Discount Card scheme
• Sick pay: Full pay for 2 months and half pay for 1 month

Experience & Knowledge

• Experience of creating and delivering effective and engaging fundraising events ideally within the local community
• Event planning and supporter or volunteer management, with the ability to undertake effective analysis and evaluation.
• Demonstrable experience of effective donor stewardship including the ability to develop compelling communications that inspire our supporters, leading to increased engagement in fundraising and volunteering opportunities.
• Ability to work effectively with other teams, particularly marketing and communications colleagues, resulting in the design and delivery of effective on and offline content
• Knowledge and understanding of the approach to fundraising from companies and experience of creating lower-level applications to local trusts, foundations and local groups.

Skills

• Excellent communication particularly face-to-face, phone, email and on social media
• Strong stakeholder and relationship building skills, with the ability to work across teams
• The ability to plan and prioritise a varied workload delivering projects to a high standard and to meet agreed deadlines
• Confident in preparing and delivering presentations to a broad mix of groups both large and small
• Excellent IT skills including MS Teams and associated packages (Word, Excel, PowerPoint) and those related to online comms (email & social media channels)
• Experience of working on own initiative, remotely and in the office.

Key Elements of the Role:

• Responsible for the delivery of our community engagement strategy, growing fundraising income to meet agreed targets
• To inspire, engage and retain a range of community individuals and partners in supporting the work of Royal Star & Garter with a broad focus on promoting our give, live & work opportunities
• Help to create, test and deliver a range of innovative supporter engagement products and mechanisms (including digital), whilst also offering individuals the flexibility to raise income in the ways that best suit them
• To deliver an effective stewardship programme for all forms of community fundraisers, including detailed donor journeys that take into account both on and offline communications
• Act as the primary liaison between our Homes and supporters in the local community working effectively with the teams based there. This will include regular in person visits.

Key Responsibilities and Accountabilities:

• To develop relationships with individuals, community groups and organisations including local corporates, trusts, schools, and faith groups resulting in a range of effective engagement across our primary focus of giving, but also living (occupancy in our Homes or take up of our services) and working (volunteers)
• To recruit a range of volunteers to help support, develop or even run fundraising events or activity.

Administration

• Appropriately track related income & expenditure in order to provide monthly reporting against targets to the Partnerships Manager
• To maintain & promote the keeping of accurate records in all aspects of the role fully utilising the functions of Raisers Edge
• We have an inclusive approach to the administration and expect all team members, regardless of level, to be responsible for identifying and effectively managing this aspect of their work.

Any offer of employment made will be subject to the following conditions:

• Satisfactory references from two referees including one from your current or most recent employer
• A pre-employment medical screening
• Evidence that you have been vaccinated against Covid-19
• Enhanced DBS Disclosure
• Proof of the Right to Work in the UK

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: Communications Officer, Charity Relations, Engagement Coordinator, Engagement Officer, Community Worker, Communications Manager and Client Communications may also be considered for this role.