Job Title: Account Co-Ordinator
Job Ref: CRD003
Location: Wisbech
Salary: Competitive
Job type: Monday to Friday. 08.00 – 17.00
Permission to work in the UK (required)
About us:
Knowles Transport are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services. We provide the infrastructure and scalability of a multi-national third-party logistics company combined with the flexibility, agility and dedication to customer care of a family-run business.
The Main Purpose of the Role:
- To establish yourself as an integral part of the wider site Operational team and drive the Knowles culture through behavioural and process-based leadership.
- To exhibit strong leadership skills to drive forward positive changes in the company culture, team performance and operational processes.
- Be the key point of contact to your allocated customers on a day to day basis.
Must Have Skills / Experience
- Customer facing experience and confidence in organising & chairing customer meetings
- A proven track record in developing operational processes
- Relationship building in order to support other operational teams within the business
- Excellent organisational & prioritisation skills
- Computer literate with working knowledge of Microsoft Office
- Be able to problem solve and find solutions in order to overcome challenges
- Be able to build KPI reports in order to track and share progress and performance
- Possess stakeholder influencing skills
Desirable Skills / Experience:
- Experience of overseeing multiple contracts on a multi-client site
- Advanced level Microsoft Excel
- Working knowledge of BRC practices
Key Accountabilities:
Customer:
- Build and maintain good relationships with clients and suppliers
- Identifying ways to increase efficiency and improve productivity
- Create and deliver presentations on required performance metrics
- Handling of all customer enquiries via email / phone/ face to face
- Be the expert on operational processes relevant to your contract(s) and be able to provide information and performance updates when requested
- Ensure correct quality, standards and customer specifications are met at all times
Stock:
- Ensure that all systemic records are up to date and accurate
- Gather forecasts from customers to ensure space is available for allocated to oncoming loads and that utilisation is kept within the agreed limitations
- Monitor the stock holding in the warehouse and highlight any issues to the customer
- Monitor and manage stock availability and communicate any issues in a timely manner
- Have excellent product knowledge
Behaviours:
- Exhibit the expected management behaviours at all times
- Work collaboratively with both internal and external customers
- Have excellent communication skills
- Operate with patience and emotional intelligence
Health & Safety:
- Attend any requested training courses required for the role
- Assist with driving the health and safety culture forward by completing near miss forms when relevant observations are made
- Challenge anyone who is in breach of the company H&S rules and ensure compliance is then adhered to
What We Offer / Benefits:
- On-site parking.
- Training and development opportunities.
- Free uniform & PPE provided.
- Auto enrolment into pension.
- Statutory holiday entitlement.
Candidates with experience of: Customer Service Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Account Manager, Key Account Manager, Client Support, Account Consultant, Account Coordinator, Customer Service Coordinator, Client Account Coordinator, Client Relationship Manager may also be considered for this role.
