Job Title: Modern Slavery Victim Care Advisor
Location: Luton
Salary: £27,275 per annum, Increasing to £31,059 after successful completion of a 6-month probation period
Job type: 12 Months Fixed Term
Closing Date: 1st August 2023
About us:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
The Role:
We are currently looking for a Modern Slavery Victim Care Adviser to join our dedicated and compassionate Modern Slavery Victim Care (MSVC) team, on a Fixed Term Contract. There will be a potential for the role to be made permanent or be extended.
The successful candidate will be organised and accountable, have demonstrable experience of working in a client focussed environment, providing excellent customer service and be passionate about protecting our vulnerable clients.
The post holder will provide high-quality professional support service to victims of human trafficking and modern slavery as part of the Modern Slavery Victim Care Team, ensuring a seamless service to all service users. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications.
If you are resilient and accountable, have demonstrable experience of working under pressure and to deadlines, planning time and priorities effectively and are looking for an exciting role within a charity that is making a difference, we’d love to hear from you!
Duties and Responsibilities:
- Provide support to victims of human trafficking and modern slavery (known as service users) as directed by the MSVC Team Manager and Senior Adviser/s for the region
- Manage a complex case load, offering appropriate and bespoke individual support to service users including the arrangement of provision of necessities such as accommodation, food, clothing and toiletries. Also arranging meaningful holistic activities, which may include social events, language classes, orientation briefings, etc
- Arrange the process of supporting service users to return to their country of origin, where appropriate, as well as arranging the preparation of appropriate documentation with the Home Office/Embassies, as appropriate
- Complete and maintain quality standards for regular support plans and risk assessment reviews, ensuring a timely upload of clear and concise case notes
- Collect and provide information to Senior Advisers and Management when required. This will include obtaining service user feedback in order to further develop and improve the service
- Ensure compliance with all applicable regulatory requirements, policies and procedures to provide with correct processing of National Referral Mechanism (NRM) referrals to all who require this service
- Keep up to date with legislation and the impact it may have on service users and disseminate as appropriate to the teams.
About you:
- Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
- Have high attention to detail and ability to problem solve
- Excellent organisational skills with the ability to work under pressure, both individually and in a team
What else to expect:
- Our MSVC department is open Monday to Friday, you will work hours between 9am and 5pm. You will also need to be available to help on our Out Of Hours service on a rota basis
- This is a flexible location role with the option of hybrid (mixture of home and office) working. You will be required to attend the Luton office once or twice a week, and will be required to visit clients across the Bedfordshire and Hertfordshire regions regularly via public transport or car.
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme.
Please click on the APPLY button to complete the application form for this role.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
Candidates with the relevant experience or job titles of: Care Advisor, Helpline Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Services Officer, Client Services Support and Client Support Agent may also be considered for this role.
