Job Title: First Notification of Loss Team Leader
Location: Liverpool
Salary: £28,350 to £32,000 OTE*
Job Type:Full Time Permanent, 37.5 hours, Monday to Friday from 9am to 5:30pm
We are seeking an empathetic and organised insurance professional with effective communication skills to join our successful and established First Notification of Loss claims department. (FNOL/FRU) In the role as a First Notification of Loss Team Leader you will to be responsible for establishing great practices within the insurance industry, with a background in motor claims insurance.
As a First Notification of Loss Team Leader, you will use MI data to identify insurance industry and customer trends assisting in development arears for colleague’s, constantly driving performance through mentoring and coaching.
We are looking for a skilled motor Insurance team leader to be the main referral point for the First Notification of Loss team who can demonstrate knowledge and experience in arears such as motor claims insurance, liability and indemnity.
What you will be doing:
- Lead a team of First Notification of Loss Handlers
- Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA’s, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
- Undertaking handler audits monthly highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making
- Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and validation
- Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance
- To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
- Ensure the effective management of inbound call handling philosophies are adhered to
What we’re looking for:
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- As a Team Leader, you will lead by example and endorse the company behaviours and values
- Previous motor claims experience would be advantageous, however contact centre experience is essential.
- Highly motivated self-starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with ability to listen
- Persuasive, strong, and confident communication skills
- People Management experience essential
About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- Perk Box Online & High Street vouchers and discounts
- Fresh fruit Deliveries twice a week*
- £250 Refer a friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
- Free Hot Drinks*
- Regular Employment Engagement including ongoing competitions with fantastic prizes
- Charity fundraising events
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
