Job Title: Customer Success Executive – Hybrid
Location: Croydon / Home Working (Hybrid)
Salary: £27,000 – £30,000 per annum + discretionary company bonus
Job Type: Permanent, Full-time
About us:
Mortgage Brain is an award-winning business whose offering provides comprehensive technology and data solutions for financial advisers, mortgage lenders, and associated business partners, covering the complete, end-to-end home ownership process.
With offices in multiple locations across the UK and employing over 100 people the group has exciting plans for 2022 and beyond, having re-branded in 2021 the business is looking to continue its growth and vision to transform the industry in the coming years.
About the role:
We are looking for a dynamic and passionate individual to join our Customer Success team, based predominantly at our offices in central Croydon the role is a mixture of home and office based.
The role of Customer Success Executive continues to evolve, the existing team cover a breadth of knowledge across our entire suite of products, this role will focus on our new products launching in 2023, actively supporting new and existing customers with pre-and post-sale queries through a mixture of inbound and outbound call activity.
This is an ideal role for an aspiring salesperson or a competent customer services professional looking to take the next step on the career ladder with a modern technology business.
Key Responsibilities:
In a nutshell, you will:
- Provide exceptional customer service via phone, email, and live chat
- Show ownership and accountability for offering solutions to help and benefit our customers
- Proactively engage with existing customers to identify additional sales opportunities
- Actively seek to improve processes and workflows
- Respond to customer complaints and escalate issues as necessary to the head of department
About you:
Knowledge, Skills, Abilities and Experience Required:
- At least 3 year’s Customer Service/Sales experience
- Ability to balance workload and deal with multiple priorities
- Excellent written and verbal communication skills
- Strong IT proficiency
- Experience with Microsoft applications (word, excel, power-point)
Desirable (but not essential):
- Knowledge of the UK Mortgage Industry
- Experience in a SAAS application environment
- Experience with Microsoft dynamics
Benefits:
Flexibility
- Flexible hybrid working – Split your time between the office and home working
- Buy holiday scheme – Flexible holidays that fit your lifestyle
- Summer Fridays – Start your weekend early during summer months with our new trial initiative
Remuneration
- Competitive salary- We value our workforce
- Discretionary bonus – Top up your annual salary with a discretionary annual bonus.
- Company pension scheme- we contribute 5% to your pension (2% above the statutory requirement)
- Income protection scheme – Help when you need it if you’re ill or injured
- Life assurance scheme – If the worst happens, you’re covered
Health & Wellbeing
- Employee Wellbeing Programme- A range of initiatives to support colleagues
- Employee Assistance Programme – Help for you and your family with a range of personal and work-related concerns
- Cycle to work scheme – cycle to work and have the chance to buy a bike up the value of £1,000 on a salary sacrifice basis
Everyday Benefits
- Further your career – With on-the-job learning and knowledge sharing
- Work hard, play hard – We enjoy regular social activities
Please click the APPLY button to send your CV and cover letter, specifying the skills you possess that would make you a good fit for the role.
Candidates with relevant experience and job titles of; Customer Success Executive, Account Manager, Customer Excellence Manager, Customer Success Manager, Customer Services Executive, Customer Service Representative, Client Service, Customer Service Executive, Key Account Manager, Client Support, Account Consultant, Product Specialist, Experienced Account Manager, Customer Services Administrator, Sales Support, Office Administrator, New Business Executive, Key Sales, BDM, Account Management, Lead Generation and Business Development Executive may also be considered for this role.
