Job Title: IT Engineer – 2nd Line Support
Location: M22 4HH
Salary: £25,000 – £30,000 dependant on experience
Job type: Permanent, Full-time
Established in 2000, Express Solicitors is an award-winning law firm that deals personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business.
We are currently ranked 93 in the Top 200 UK Law firms and are a Legal 500 Recognised Leading Firm for both Personal Injury and Clinical Negligence. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us.
The Role:
Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long-term function of the company’s IT infrastructure. Candidates must have a minimum of three years’ experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage.
The role’s main focus will be to ensure the smooth running of the company’s IT technical resources and support internal staff members with any hardware or software issues.
Key Responsibilities
- Administration of in-house software;
- Administer and troubleshoot Windows Server 2008/2012/2016, Windows 10/8/7 environments;
- Administer and troubleshoot Active Directory, GPOs, DNS, DHCP;
- Administer and troubleshoot VMWare environment.
- Administer and troubleshoot Hyper-v environment.
- Administer and troubleshoot logical and physical network;
- Administer and troubleshoot Office365 solution;
- Support for deployed printers, scanners and other peripherals across the network;
- Support for remote working arrangements through Microsoft Terminal Services;
- Support for company mobile phones or other mobile devices;
- Support for company telecoms system;
- Responsibility for maintaining a comprehensive asset register and warranty database;
- Support for security systems linked to the IT network.
- Powershell experience
- Switch administration
- Firewall administration
- Anti-virus administration
The candidate:
(Essential criteria)
- A minimum of three years’ experience working within IT Support.
- Knowledge of Windows-based operating systems and troubleshooting common problems.
- Understanding of network infrastructure and technology.
- Understanding of computer hardware and peripherals.
- Analytical and problem-solving skills are essential across a broad spectrum of ICT disciplines.
- Ability to prioritise work received via telephone, email and helpdesk based on business or user impact.
- Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times.
- Excellent organisation and time management skills.
- Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm’s systems to deliver.
(Desirable criteria)
- Knowledge of Proclaim case management and experience of working with software provider Eclipse.
- BigHand digital dictation.
- Dragon speech recognition.
- IP telephone systems e.g. Avaya IP Office.
- Experience of working in the legal industry.
Salary, Hours & Benefits:
We always endeavour to recruit and retain the best staff around. To do so we offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, we also offer the following incentives:
- 3/2 alternative working from home pattern staff after probation
- 23 days holiday a year, rising to 26 days (3 days reserved for Christmas closure of the office)
- 3 holiday buy backs per year after 1 year of service
- Extra day’s holiday for your birthday after 2 years’ service
- Private medical insurance available after 2 years’ service
- Attending fee earner meetings and training sessions (every other month)
- Death in Service – 2 x salary
- Active social committee with generous departmental and firm-wide social budget.
- Active training culture and various groups and events such as Diversity & Inclusion.
- Netball / Football team, 10km Manchester team and more
- Enhanced Maternity Leave payment if you have over 1 year tenure
- Other benefits including Employee Assistance Programme, free fruit & annual flu jab
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job title of: IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.
