Job Title: Sales and Service Administrator
Location: Ringwood, Hampshire
Salary: £25,000 – £30,000 plus pension DOE
Job type: Full time/Part time considered, Permanent
Start Date: Immediate
The Company supplies, installs, maintains and repairs PE and sports equipment in school gyms, playgrounds and sports halls mainly in the South East and Midlands.
They are a friendly yet hardworking close-knit team of individuals; looking for someone who enjoys varied and challenging work, wants to be part of a small friendly team, is enthusiastic to learn, has excellent organisation skills and who will take responsibility for the entire sales workflow to deliver excellent customer service to all customers.
This is an excellent opportunity for a really varied and interesting career.
The Role:
It’s a small team, currently working from home, with travel to occasional team meetings; and you will have the opportunity to follow through the entire sales and service administration process and be involved in every aspect of business.
Here’s some of the key duties:
- Handling all customer enquiries by e-mail and phone, providing excellent customer service and product knowledge
- Producing sales and maintenance quotes and administration
- Processing customer orders, payments and purchase orders to suppliers on the in house database
- Planning and scheduling maintenance visits to fully utilise engineer time
- Preparing engineer paperwork and checking on completion
- Liaising with customers and suppliers to ensure order fulfilment within agreed times
- Creating and sending invoices when goods/services have been delivered/completed
- Maintaining accurate records of service activities
- Monitoring service performance metrics and reporting
- Updating product information on database and websites
- Producing and distributing mailshots/special offers and flyers
The Candidate:
- Excellent, organisation and planning skills
- Proactive, energetic and enthusiastic
- Able to build and maintain good relationships with customers
- Excellent telephone manner, communication and influencing skills
- Attention to detail
- Able to work on their own initiative, manage time and workload effectively
- Flexible and adaptable
- Enjoys being part of a small team, willing to get involved in every part of the business
- Good working knowledge of Word, Excel, PowerPoint, Windows and database usage
- Knowledge of updating website information would be useful
Due to the varied nature of the role it would suit someone from an office administration background who’s looking to move into a more client facing role but is willing and able to help with all aspects of business.
What they offer in return:
Salary range is c £23-26,000 plus pension, but negotiable depending on your experience and any relevant qualifications.
Working hours from 8.30am to 5.00pm with ½ hour for lunch, 4 weeks holiday pa
Due to the nature of the role, the company will not be providing a sponsorship or relocation package for this position, therefore, candidates will only be considered if they are eligible to both live and work in the UK without sponsorship
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Customer Support Administrator, Client Services Executive, Inbound Sales, Office Manager, Customer Service Executive, Client Support Executive, Sales Support Admin, Operations Assistant may also be considered for this role.
