Job Title: Account Manager
Location: Swansea Office but expected to travel
Salary: £28,000 – 30,000 + commission (OTE 40K)
Job Type: Full Time permanent
Working Hours: Monday to Friday – 9.00am to 5.30pm
Flotek Group are the fastest growing Tech Company in South Wales providing IT and Telecoms services to business across the UK. A focus on delivering trusted cloud technology solutions that are always on and always secure with a passion to build an empowered, employee-led business whilst having fun along the way.
Job Responsibilities:
- Be the primary point of contact and build long-term relationships with customers
- Develop a trusted relationship with key accounts
- Complete Regular account reviews
- Upsell and cross sell products and services into existing customers
- Deal with sales orders for existing clients
- Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base
- Resign customer contracts
- Increase profitability across the customer base
- Ensure customer retention – meet minimum renewal objectives
- Help customers through email, phone, online presentations, screen-share and in person meetings
- Forecast and track key account metrics
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
- Liaise between the customer and internal teams
- Deal with any inbound customer account queries
- Help customers with reviewing their latest technology requirements
Job Experience Required:
- A positive attitude with a can do approach to everything!
- IT and/or Telecoms knowledge preferable
- Customer Service / BDM Experience
- Sales experience
- Previous history of achieving sales targets
Renumeration and Benefits:
- Basic Salary of £28,000 – 30,000
- Commission package available with expected OTE of £40,000
- Staff Share Equity Scheme
- 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)
Candidates with the relevant experience or job titles of: B2B Sales, Regional Sales Manager, Senior Business Development Manager, Key Account Manager, Account Manager, Business Development Manager, Sales Team Lead, Business Development Lead, Direct Sales, Key Sales, Business Developer, Senior Sales, Business Development, Sales Development, Business Development Lead, Business Development Specialist may also be considered for this role.
