Job Title: Customer Service Agent
Location: Manchester
Salary: £20,319 per year
Job Type: Permanent, Full Time. 37.5 hours per week, Monday to Friday, 09:00 am – 17:30 pm.
Pickfords is the UK’s largest and best-known removals company, and provides services to consumers, business and government clients worldwide.
This multi award winning brand was established in 1646 and is a market leader, with a reputation for quality, longevity and reliability. Its depth of resources is reflected in its national network of branches and warehouses, its national fleet and its international network with 465 offices in 198 countries.
The Role/Responsibilities:
Pickfords has a Partnership programme, which develops relationships with other companies that recommend Pickfords as a preferred supplier.
A Partnership Co-ordinator, based in Leeds, is the front line for customers who are recommended through this channel. Responsibilities include dealing with incoming enquiries, speaking to customers on the telephone, booking appointments and answering questions about moving home. A Partnership Co-ordinator will also introduce additional services to Pickfords’ customers to drive new revenue streams.
Candidate Requirements:
An ideal candidate will be enthusiastic and self-motivated with excellent communication and organizational skills. The Partnership Co-ordinator must be able to quickly build rapport with customers and, as part of the Partnership team, build positive relationships with Pickfords’ partners.
Extra Info:
Pickfords will provide full training for this role.
Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
If you feel have the skills and experience to become our Partnership Coordinator, please click ‘APPLY’ now -we’d love to hear from you!
Candidates with experience or relevant job titles of; Client Relationship Advisor, Sales Assistant, Sales Executive, Customer Service Advisor, Customer Service, Customer Relations, Client Services, Customer Support, Client Services, Customer Service Executive, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Excellence, Product Specialist, will also be considered for this role.
