Job Title: Customer Service Advisor (x2 positions available)
Location: Recorra, Unit 38-39 Juliette Way, Purfleet Industrial Park, Purfleet, Essex, RM15 4YA
Salary: £24,000 per annum
Job type: Full Time/permanent (37.5 hours. Mon-Fri. 9am to 5:30pm – or as the job requires)
Recorra is a leading circular economy company, providing services for recycling, data destruction & office supplies in London & the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation.
We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business.
About the role:
Responsible for being customers first point of contact and delivering high level of customer service
- Processing client bookings and service requests.
- Responding to customer enquiries, taking ownership of a query to ensure it is resolved.
- Supporting our Account Managers by assisting with enquiries.
- Deal with customer queries via telephone and email.
- Build and maintain good rapport with the clients you are working with.
- Deal with simple pricing and invoicing queries.
- Talk to our clients about the additional services we can offer when appropriate.
The Candidate:
- Highly autonomous and self-motivated
- Ability to change approach and personal style to appeal to your audience
- Contribute actively to maintaining a good team spirit
- Ability to look for solutions, not problems
- 1 year customer service experience (Preferred)
- Personal interest in the environment
- Excellent IT Skills
Benefits:
- Charity volunteering opportunities and social activities
- Employee pension scheme and a travel season ticket loan
- Employee Assistance Programme
- 22 days’ annual leave
- Ride to work scheme
- Dedicated individual training budget
- Lively, friendly working culture
Excited about joining us and taking the next step in your career? Then please email your CV and a cover letter via the button below.
Candidates with the relevant experience or job title of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer may also be considered for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.
